IT Help Desk Support Representative

Our client, a leading healthcare technology organization, is seeking a dedicated and motivated Technical/Help Desk Support Representative to join their dynamic team. As a Technical/Help Desk Support Representative, you will be part of the Customer Support Department supporting healthcare professionals and clients. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: Technical/Help Desk Support Representative

Location: Fort Worth, TX

Pay Range: $20 - $24 on hourly

Work Schedule: Monday-Friday. Shift start times vary based on business needs and training progress, typically between 7:00 AM and 10:00 AM CST.

Work Location: Hybrid - Some onsite work required at the Fort Worth office as needed.

What's the Job?

• Provide remote technical support to customers using healthcare ordering systems and related software.
• Diagnose, research, and resolve technical issues related to ordering workflows, hardware, and software.
• Assist with activation and enablement of CSOS certificates and support handheld/mobile devices.
• Respond promptly to inbound support requests via phone, chat, and email channels.
• Document, track, and monitor incidents and requests accurately in Salesforce to ensure timely resolution.

What's Needed?

• 1+ year of experience in technical support, help desk, or service desk environments, or customer service with technical troubleshooting responsibilities.
• Ability to troubleshoot software, hardware, and system issues effectively.
• Strong verbal and written communication skills.
• Ability to document issues accurately in a case management system.
• Willingness to work scheduled shifts, including rotating weekends as required.

What's in it for me?

• Opportunity to work in a fast-paced, metrics-driven support environment.
• On-site training at the Fort Worth, TX location to develop your skills.
• Engage with innovative healthcare technology platforms and tools.
• Collaborate with a diverse and inclusive team committed to excellence.
• Potential for career growth within a reputable organization.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.