IT Logistics Specialist

IT LOGISTIC SPECIALIST

An IT Logistics Specialist will image laptops/desktops/tablets and perform complete setup of end user work areas. They will also perform receiving, warehousing, configuration, repair, provisioning, and shipping of Point-of-Sale/IT hardware to/from all locations within the USA as well as very occasional interdepartmental shipments internationally.

• Inbound shipment processing to include verification of serial numbers, identification of origin (store number/user name/vendor).
• Perform accurate data entry to ensure correct processing of assets within inventory/ticket management system
• Perform diagnosis, testing and burn‑in, if required, of IT/POS hardware
• Perform complicated and detailed repairs of a vast array of malfunctioning or damaged hardware. Some of which would include laser printers, network video recorders, laptops/desktops, direct thermal printers, network switches, cellular phones and tablets (screen & battery replacements primarily), etcetera.
• Responsible for the cleaning and preparation of hardware after testing/repair is complete.
• Responsible for the correct packaging of hardware for return-to-stock or shipping
• Perform warranty claims submissions for applicable hardware
• Assist with or performs cycle counts to ensure material availability to satisfy demand
• Assist with reviewing vendor invoices as needed.
• Prepare POS/IT hardware for deployment to include final configurations and repackaging.
• Fulfill work orders in a timely and accurate fashion by processing package shipments utilizing UPS World Ship and Fedex Ship Manager
• Update work order statuses in real‑time within inventory/ticket management system
• Provide accurate information related to shipments including ETA and tracking information
• Create/edit configuration files and configuration guides for various device types
• Work reverse logistics tickets from creation to completion to ensure timely return of non‑functioning hardware for the purpose of refurbishment or proper disposal.
• Stock/rotate inventory using FIFO process.
• Install applications and perform domain joins of laptops/desktops/tablets (Windows and Apple) as well as Android devices.
• Install laptops, desktops, tablets, desk phones, printers, etc. while implementing exceptional cable management techniques.
• Occasional travel within the metroplex using personal vehicle. Very infrequent travel beyond the north Texas area using company provided transportation (rental car/airline/etc.).
• Other duties as assigned.

• Use of basic hand tools 50% - 75%.
• Occasional use of electric/hydraulic pallet stacker
• Ability to work in a standing position and/or walk - 75%.
• Ability to lift/carry loads up to 40 lbs. for short distances, or up/down ladders, without assistance – up to 75%
• Participate in group lifts of loads over 40 lbs. – less than 25%
• Bending and/or reaching into pallet-depth racks – up to 50 %
• Crawling under desks – 25%
• Sitting – less than 25%
• Household cleaning agents use (window cleaner/isopropyl alcohol/etc.) – less than 25%

• Effective and accurate follow‑up and attention to detail
• A+ Certification required
• Must have 6‑months computer/hardware repair experience
• Must have an in‑depth understanding of all First Cash, Inc. field business models and each of their special needs/requirements within 6 months
• Capable of reading and following advanced technical manuals detailing equipment repairs
• Excellent communication skills, both written and verbal
• Excellent time management skills to manage high volume in a fast‑paced environment
• Good self‑starter and capable of working independently on assignments
• High School graduate or comparable with 2+ years related experience
• Associates degree or technical school preferred
• Must be able to operate a hydraulic pallet stacker within 3 months of employment

First Cash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology‑driven point‑of‑sale payment solutions
, both dedicated to serving cash‑and‑credit‑constrained consumers.

With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America
—including…