IT Support Analyst

Overview:
We are seeking a Level II Desktop Support Technician to provide internal-facing technical support across core infrastructure and end-user technologies. This role focuses on troubleshooting and resolving issues related to O365, DNS, DHCP, email, and Active Directory within a helpdesk/desktop support environment. The ideal candidate has strong communication skills, a solid technical foundation, and the ability to work independently while supporting users and collaborating with IT teams.

Key Responsibilities

Technical Support

• Provide Level II support for O365 applications, including Outlook, Teams, Exchange Online, and general productivity tools.
• Troubleshoot and resolve DNS and DHCP issues impacting user connectivity, name resolution, and network performance.
• Handle day-to-day support requests related to email, user access, authentication, and directory services.
• Manage Active Directory tasks such as account creation, group membership updates, password resets, and permission troubleshooting.
• Support general desktop and workstation issues, escalations, and technical incidents from Level I technicians.

Systems Troubleshooting & Administration

• Identify and resolve system-level issues involving endpoints, network services, and authentication flows.
• Collaborate with administrators and engineering teams on escalations, including security or configuration concerns.
• Document findings, solutions, and procedures to improve operational workflows and knowledge sharing.

Customer Service & Communication

• Provide clear, professional communication to end users, peers, and management regarding ticket status, issue resolution, and system updates.
• Work independently in a helpdesk/desktop environment with minimal supervision while maintaining reliability and accountability.

Nice-to-Have Skills

• Exposure to systems administration or engineering tasks, including security best practices.
• Familiarity with enterprise management tools and endpoint security concepts.
• Interest in expanding technical skills across IT infrastructure and support teams.

Work Environment

This is a hands-on helpdesk/desktop support role within a collaborative IT team. The organization encourages skill development and supports growth into other technical groups as part of its internal talent-development culture.
Job Type & Location
This is a Contract to Hire position based out of Fort Worth, TX.
Pay and Benefits
The pay range for this position is $28.00 - $36.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fort Worth,TX.
Final date to receive applications
This position is anticipated to close on Mar 14, 2026.
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About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We…