Product Designer​/Sr Product Designer, UX

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

• This job is a member of the User Experience (UX) and Digital Customer Experience team.
• Work across UX disciplines to take large, complex applications and transform them into simple, intuitive experiences. Conceptualizes, prototypes, presents and delivers a variety of UX deliverables (personas, flows, research plans, test scripts, low and hi-fidelity mock ups).

• Works with a cross-functional team using agile methodology to define user stories and UX deliverables
• Influences design and product owner decisions based on UX best practices, design principles and research
• Collaborates with developers to find the most effective, expedient and efficient way to implement solutions
• Collects, analyzes, presents and actions feedback and manage changes to deliverables
• Presents work in a clear and compelling manner to stakeholders (be able to explain design recommendations by citing best practices, research data or business requirements)
• Designs the visual style, interface and interaction flow of applications and experiences
• Develops conceptual diagrams, wireframes, visual mockups and prototypes
• Develops and maintains detailed specifications and design patterns
• Gathers and translates rules and assets into UX systems, programs and enterprise solutions
• Prepares, manages, updates and distributes UX documentation (navigational flows, wire frames, mock-ups, use cases, task flows prototypes, content, system errors, etc.)
• Advocates for the user and collaborate with business owners to develop features and flows that align with the user’s needs
• Creates research strategies based on project KPIs and develop usability test plans, scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations.
• Uses research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas
• Designs, recruits / schedules and moderates usability studies and user interviews
• Provides timely status reporting (including work left to do, issues, risks) on all projects
• Manages all communications necessary to get the project done including negotiating with key stakeholders

• Bachelor’s degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training
• 2 years of experience as a UX practitioner with a background in user experience design, interaction design or similar

• Master’s degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training
• 3+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar

• Strong skills in modern design and prototyping tools (Axure, Sketch, Zeplin, Flinto, Adobe CC)
• Experience working closely with developers from inception through implementation in an agile environment
• Advanced analytical skills dealing with complex data problems and implementing sustainable solutions
• Proven ability to collaborate effectively across disciplines, product lines, roles, geographical and time zone boundaries
• Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
• In-depth understanding of both qualitative and quantitative research methods
• Strong understanding of user-centered design principles and a solid grasp of trends in web and app design
• Strong…