Sr. Systems Administration

Job Description

This role is responsible for the ongoing administration and support of the Oracle Service Cloud CX platform used by the municipality’s Water Department. The Sr. Systems Administrator will focus on maintaining and refining existing workflows, configurations, and reporting tools to ensure reliable daily operations rather than building new functionality. The position works closely with business stakeholders to troubleshoot issues, adjust configurations, validate data through SQL queries, and support continuous improvement of customer service and operational processes.

Early in the engagement, the role will be highly onsite to build system and stakeholder familiarity, then transition to a hybrid schedule.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Minimum 2+ years of hands-on administration experience with Oracle Service Cloud CX (or similar CRM/service platform).
• Strong experience supporting configured workflows, business rules, and system administration in an existing environment (focus on optimization vs. new builds).
• Ability to maintain and enhance customized analytics and reporting structures.
• Working knowledge of SQL with the ability to run queries against a data warehouse for validation, troubleshooting, and reporting support (no advanced development required).
• Experience managing user configuration, permissions, and system settings within a production environment.
• Comfortable supporting highly customized environments and understanding downstream impacts of changes.
• Ability to collaborate with business users and operational teams to translate requests into system adjustments.
• Strong troubleshooting skills with a focus on system stability, data accuracy, and workflow performance. Experience working within a municipal, utility, or water department environment.
• Familiarity with public-sector processes, service requests, or work order–driven operations.