IT Telecom Engineer

IT Telecom Engineer

Reports to:

Manager III – Server Engineering

Pay Grade: 505

Duty Days: 239

Salary: $80,476 - $96,960

FLSA Status:
Exempt

Oversees the day‑to‑day operations of the unified communications system, including Voice Over IP (VoIP) phones and their components, cell phones, video endpoints, and Fax Over IP (FoIP) solutions. Acts as the primary point of contact for overall vendor management, coordination, and communication. Serves as the subject‑matter expert, understanding the capabilities and restrictions of unified communication systems. Acts as the main point of contact for all telecommunications incidents, requests, and maintenance, manages projects within the domain including migrations from legacy systems, and supports projects to implement new voice platforms, applications, and related services.

Implements and manages data communications, server functionality, and day‑to‑day operational readiness for the district’s collaboration environment.

• Maintain a thorough understanding of internet workings, including DNS, IPRouting, VPNs, and related technologies.
• Configure and set up switches, routers, and collaboration hardware for communication connectivity.
• Design, set up, and configure complex environments for call routing and forwarding, video collaboration systems, reporting, and other related architectures.
• Implement new applications to support internal and external customers.
• Design and maintain mediation and collection flows for voice networks.
• Design and maintain provisioning flows for voice networks.
• Design and maintain routing paradigms for voice calls.
• Configure translations and routing rules for voice calls.
• Support softphone and video collaboration through documentation and internal end‑user training.
• Maintain a thorough understanding of Local Area Networking.
• Respond to inquiries from staff, administrators, service providers, site personnel, and outside vendors to provide technical assistance and support.
• Administer systems and servers related to video collaboration and telephony communications to ensure availability of services to authorized users.
• Troubleshoot network hardware and software applications, telephones, and connected security systems to resolve operational issues and restore services.
• Create and maintain documentation and diagrams of the district collaboration systems.
• Document and respond to issue request assignments using the district ticket system.
• Work with the team to maintain and deploy Fax Over IP (FoIP) solutions.
• Work with various departments to maintain, implement, and improve the quality of communication.

• None.

• All Fort Worth ISD employees must maintain a commitment to the district’s mission, vision, and strategic goals.
• Exhibit high professionalism, standards of conduct, and work ethic.
• Demonstrate high‑quality customer service; build rapport and relationships with the consumer.
• Demonstrate cultural competence in interactions, be respectful of co‑workers, communicate and act as a team player, promote teamwork, and respond appropriately in confrontational situations.
• Perform all job‑related duties as assigned and in accordance with board rules, policies, and regulations. All employees are expected to comply with lawful directives in rare situations that drive a team effort.

• Perform all job‑related duties as assigned and in accordance with board rules, policies, and regulations. All employees are expected to comply with lawful directives in rare situations that drive a team effort.

• Knowledge of all layers of the OSI Model.
• Knowledge of collaboration protocols such as H.323, SCCP, SIP, FoIP.
• Knowledge of telecommunications technologies and protocols.
• Knowledge of provisioning flows, mediation, and record collection.
• Skill in providing exceptional service to internal and external customers.
• Skill in detecting and correcting issues related to orders received, purchase orders, work orders, and customer concerns.
• Skill in judgment and creativity in decision‑making; consider relative costs and benefits of potential actions to choose the…