IT Specialist IV - Mobile Device Management

IT Specialist IV – Mobile Device Management

Reports to:

Manager III – Server Engineering
Pay Grade: 504
Duty Days: 239
PCN: 22810
Salary: $70,897 - $85,428
FLSA Status:
Exempt

Tests and implements viable solutions for various mobile device management environments. Collaborates with end users to understand challenges and develops distinctive and innovative mobile solutions. Plans and coordinates the configuration, implementation, and administration of Mobile Device Management (MDM) application server software. Configures security profiles, installs mobile applications, and supports deployments and platform maintenance. Participates in all technical aspects of consulting, architecting, building, and configuring MDM environments to manage client mobility solutions including all associated hardware, software, network, security, and enterprise back-end integration of solutions.

• Designs and documents MDM environments for new and existing customers.
• Determines hardware, software, and resource requirements to implement and upgrade MDM environments based on current and forecasted customer requirements.
• Develops and maintains change management processes for client environments.
• Serves as technical liaison to vendors for customer MDM environment support issues.
• Configures, implements, validates, installs, and supports the MDM application servers, mobile device profiles, security policies, and other MDM components.
• Uses the MDM to set up, configure, and update Apple and/or other District approved devices.
• Collaborates with technical teams to manage MDM environments.
• Ensures new operating systems are tested with various departments to prevent adverse impacts to learning tools.
• Monitors project and/or program progress and prepares periodic status reports, as requested.
• Provides technical support, assistance, and consultation to faculty, staff and/or consultants.
• Prepares and shares necessary information with cross‑functional units for the successful implementation of mobile deployments.
• Assists with the research and evaluation of capabilities.
• Assists with organizing and executing District projects; collaborates with other District departments as needed to complete projects.
• Provides high‑level support for issues considered critical.
• Creates new professional development training courses (manuals, presentations, handouts, quick reference guides, video tutorials, online classes, webinars, and so on) to aid end‑users with skill enhancement and personal/professional development.
• Configures Apple DEP (Device Enrollment Program) and VPP (Volume Purchase Program).
• Configures Microsoft Auto Enrollment with Intune.

• Performs preventive maintenance on tools and equipment and ensures equipment is in safe operating condition.
• Follows established safety procedures and techniques to perform job duties including lifting and climbing; operates tools and equipment according to established safety procedures.
• Corrects unsafe conditions in work area and promptly reports any conditions that are not immediately correctable to supervisor.

• None.

• All Fort Worth ISD employees must maintain a commitment to the District's mission, vision, and strategic goals.
• Exhibits high professionalism, standards of conduct and work ethic.
• Demonstrates high quality customer service; builds rapport/relationship with the consumer.
• Demonstrates cultural competence in interactions with others; is respectful of co‑workers; communicates and acts as a team player; promotes teamwork; responds and acts appropriately in confrontational situations.

• Performs all job‑related duties as assigned and in accordance to the Board rules, policies and regulations. All employees are expected to comply with lawful directives in rare situations driven by need where a team effort is required.

• Knowledge of enterprise‑level Mobile Device Management of industry standard Operating Systems (Google Android, Windows, and Apple iOS).
• Knowledge of "rugged" and "consumer" mobile computing technology, mobile device operating systems, MDM platforms in the…