Help Desk Support

* Description
* Job Description

* Manage and support user-assigned hardware, software, printers, email and user accounts. Support can be provided via telephone, email, in-person visit, or remotely with remote support tools.

* Update/Manage Help Desk tickets in a timely manner, with associated information pertaining to the full life cycle of the support call/email/in-person.

* Manage user account updates/password resets

* Manage and support hardware/software for conferencing rooms and products.

* Tier 1.5 Help Desk support, involved with a variety of Help Desk, desktop, telephone and remote support.

* Support ticketing system (Cherwell).

* Escalate issues to Tier 3 support teams

* Additional

Skills & Qualifications
* Software including but not limited to:
Intune MDM, Netskope (zero trust), Microsoft Office 365 Apps, Cherwell, Ring Central, Virtual Box (including the installation/configuration of VM's), Duo (MFA), Bomgar Remote Access

* Experience Level
* Entry Level

* Job Type & Location
* This is a Contract to Hire position based out of Fort Worth, TX.

* Pay and Benefits
* The pay range for this position is $22.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision

* Critical Illness, Accident, and Hospital

* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

* Life Insurance (Voluntary Life & AD&D for the employee and dependents)

* Short and long-term disability

* Health Spending Account (HSA)

* Transportation benefits

* Employee Assistance Program

* Time Off/Leave (PTO, Vacation or Sick Leave)

* Workplace Type
* This is a fully onsite position in Fort Worth,TX.

* Final date to receive applications
* This position is anticipated to close on Jan 19, 2026.
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About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Required

Preferred

Job Industries

• Other