Technology Consulting - Managed Services - Information Technology Outsourcing; ITO - Senior Manager

Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager

Location:

Anywhere in Country.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.

As a Senior Manager in EY’s Managed Services practice, you will lead the delivery and transformation of large‑scale Information Technology Outsourcing (ITO) engagements. You will manage client relationships, drive operational excellence, and ensure service delivery aligns with contractual commitments and EY’s quality standards. The role requires a strategic thinker with deep experience in IT service management, outsourcing governance, and digital transformation.

• Serve as the primary point of contact for ITO clients, ensuring high levels of satisfaction and trust.
• Lead the end‑to‑end delivery of managed IT services, including infrastructure, applications, and service desk operations.
• Oversee service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives.
• Drive innovation and transformation initiatives, including cloud migration, automation, and AI‑enabled service delivery.
• Collaborate with clients to align IT services with business objectives and digital strategies.
• Lead cross‑functional teams across geographies, ensuring effective collaboration and performance.
• Mentor and develop junior team members, fostering a culture of excellence and continuous learning.
• Manage budgets, forecasts, and profitability of ITO engagements.
• Ensure compliance with contractual obligations and support contract renewals and expansions.
• Identify and mitigate delivery risks, ensuring adherence to EY’s risk management and compliance frameworks.
• Support audits, security assessments, and regulatory compliance efforts.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field; MBA or a relevant master’s degree preferred.
• 15+ years of experience in IT outsourcing, managed services, or IT operations, with at least 5 years in a senior leadership role.
• Proven experience managing large‑scale, multi‑tower ITO engagements.
• Strong understanding of ITIL, cloud platforms (AWS, Azure, GCP), and service management tools (e.g., Service Now).
• Excellent communication, negotiation, and stakeholder management skills.
• PMP, ITIL, or similar certifications are a plus.

• A comprehensive compensation and benefits package, including a base salary range for U.S. locations of  151,500 to  346,000 (adjusted for New York City, Washington State, and California).
• Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• A flexible hybrid model with 40–60% in‑person collaboration for external, client‑serving roles.
• A flexible vacation policy that allows you to decide how much time off you need.
• Additional paid holidays, winter/summer breaks, personal/family care, and other leaves of absence.

Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and need assistance or accommodations, call 1‑800‑EY‑HELP3 or email