IT Solution Architect

Job Description - IT Solution Architect (MER
0003

WHX)

Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG, is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.

Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee‑centric environment. We’re a global company that not only offers best‑in‑class products to our customers but also best‑in‑class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.

• Competitive salary plus an annual bonus based on company performance and/or personal yearly performance
• Vacation time, nine (9) additional corporate holidays and six (6) personal days, allowing flexibility for religious holidays or personal time
• Eligibility to participate in the Mercedes-Benz Employee Lease Program
• Outstanding medical, dental, and vision insurance, employer‑paid short and long term disability, plus on‑site exercise facilities
• Generous paid Family Leave Programs—six weeks for new parents, two days for new grandparents, and adoption expense reimbursement up to $6,000 per child
• Tuition Assistance Scholar Program—receive up to $5,250 per year in vouchers for business‑related coursework

As a key Solutions Architect to the Mercedes-Benz Financial Services IT team, you will design and drive the implementation of next‑generation IT solutions in alignment with overall IT and Business strategic direction. You will work with a diverse team on the latest technologies to optimize our business applications and customer experience.

• Design and drive the implementation of next‑generation IT solutions in alignment with overall IT and Business strategic direction (40%).
• Gather and document business requirements and translate them to design solutions (40%).
• Oversee and address customer issues/tickets by performing root cause analysis and eliminating repeat problems (40%).
• Act as a consultant for new or existing technologies, processes or solutions that contribute toward the realization of domain strategies and manage medium to large projects within the team and across multiple application domains (20%).

• Legally authorized to work in the U.S. at the time of application.
• No relocation assistance will be provided for this position.
• Minimum of 5+ years of overall work experience.
• Preferred experience:
• Business (General): 3+ years
• Information Technology: 5+ years
• Bachelor’s Degree required;
  Master’s Degree preferred. Recommended majors include Information Technology, Computer/Information Science.
• Additional Knowledge:
  Customer Service, Chatbot, Multi‑channel customer service.
• Experience with Pega and comprehensive understanding of SDLC, IT Governance and Security processes.
• Strong interpersonal and communication skills; ability to build trusting and productive relationships with business partners, colleagues, and management.
• Ability to learn quickly, excellent time management and organization skills, and capability to manage multiple competing priorities.

• Analytical
  
  Skills:
  
  Ability to collect data, establish facts, identify trends and variances, and integrate information from a variety of sources with varied levels of complexity.
• Facilitation Skills
• IT
  
  Skills:
  
  Database, testing, operating system, middleware, application development.
• Problem Solving Skills
• Project Management
  
  Skills:
  
  Project leadership.

• Developer;
  Systems Analyst.

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Mercedes-Benz Financial Services offers competitive salary, performance‑based bonuses and a full suite of benefits including 401(k) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements.

EEO/Minorities/Females/Disabled/Vets

Organization: Mercedes-Benz Financial Services USA LLC

Location: United States of America – Texas – Fort Worth

14372 Heritage Parkway, 14372 Heritage Pkwy, Fort Worth, 76177