Customer Implementation Trainer

Meal Suite, an Inc. 5000 Fastest‑Growing Company, is a privately owned SaaS organization comprising 200+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end‑to‑end food service technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.

We’re looking for a Customer Implementation Trainer to join our Customer Implementation Team. Reporting to the Manager, Customer Implementation Operations, you’ll be the subject matter expert on Meal Suite’s software, delivering top‑notch training for our customers and partners to ensure usability and account setups through exceptional customer service.

• Be the training & configuration expert – create, deliver, monitor, and update user training plans based on customer needs, oversee training for customer‑guided and live accounts, and own/assist with setups and configuration of Connect, Touch and POS modules as needed.
• Collaborate cross‑functionally – work closely with Implementation Coordinators and Enterprise Implementation Managers for project training needs and with Sales and Support to transition customer accounts after implementation is complete.
• Communicate with stakeholders – clearly communicate account configuration requirements and expectations and ensure customers receive superior service through the development and strengthening of relationships.
• Assist with troubleshooting – work with new and existing customers to troubleshoot workflow issues and guide them to adopt system best practices.
• Champion our product – educate customers on Meal Suite’s toolkit, capabilities, and best practices to simplify adoption and align expectations, and leverage feedback for continuous improvement to the implementation process.

• I have in‑depth knowledge of Meal Suite products.
• I have experience delivering training, ideally with a highly complex product or subject matter.
• I gained my knowledge through 1+ years of hands‑on experience in customer implementations and training within a SaaS environment.
• I’m exceptional at building and maintaining professional relationships through active and empathetic listening and engaging written and verbal communication.
• I get most excited about engaging with people and demonstrating how to use highly complex software in a simple and thorough manner.
• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for the role).
• I thrive in an agile environment that is constantly changing and encourages team members to collaboratively communicate.
• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills.

We know imposter syndrome can be REAL when applying for a new role, but we’re pleased to not let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!

We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all‑in‑one food service management technology.

We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.

We’re growing sustainably. A career with Meal Suite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.

We take care of our employees too! Here are just a few of the great things we offer:

• Unlimited paid time off – yep, you read that right! We trust our employees to build their own…