Level 1 IT Technician

Reynolds Asphalt is a family‑owned company that has been in business since 1981. Our team is dedicated to delivering high‑quality service and value to our clients.

The Level 1 IT Technician will serve as the first point of contact for end‑user support, addressing basic technical issues related to computers, mobile devices, telecommunications, and A/V equipment. This role is designed for a proactive individual eager to learn the foundational elements of IT infrastructure and operations within a dynamic business environment.

• Provide timely and professional first‑level support for incoming IT requests and issues, both in person and remotely.
• Perform basic computer hardware and software troubleshooting for Windows and Mac environments.
• Assist with the setup, configuration, and basic troubleshooting of mobile devices, primarily iPhones.
• Assist in basic network troubleshooting, including connectivity issues for workstations and peripherals (e.g., printers).
• Provide basic support for telecommunication systems and audio/visual equipment in meeting rooms and offices.
• Accurately document all support interactions, resolutions, and configurations within the ticketing system.
• Actively engage with the IT Manager to learn and assist in managing various IT facets, including server management, advanced networking, and project rollouts.
• Assist with tracking and maintaining IT asset inventory.

• Basic understanding of computer hardware components and common software applications.
• Familiarity with common operating systems (Windows 10/11, macOS) and mobile platforms (iOS).
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non‑technical users.
• Strong analytical and problem‑solving skills with keen attention to detail.
• Customer‑focused attitude and a commitment to providing quality support.
• Strong desire to learn and adapt to new technologies and environments.
• Prior help desk experience is a plus but not required; relevant certifications (e.g., CompTIA A+) are a plus.
• Note that this is for a level 1 technician position.

• This position is based in our main office location.
• The role may require occasional lifting of IT equipment (e.g., computers, monitors) weighing up to 30 lbs.
• Flexibility to respond to urgent IT issues outside of standard business hours when necessary.