Service Technician

Service Technician (Multiple Shifts)

Job#: 2087495

Location:

Fort Worth, TX (Zip Code: 76140)

Company:
Apex Systems – the Nation’s 2nd largest Technical Staffing and Services Firm

Contract:

6‑month contract with extensions and potential for full‑time conversion.

Schedule & Shifts (Monday – Friday):

• Shift 1: 8:00 AM – 4:30 PM
• Shift 1: 6:00 AM – 2:30 PM
• Shift 2: 2:00 PM – 10:30 PM
• Shift 3: 10:30 PM – 6:00 AM

Overtime is mandatory during high‑volume business periods.

Work Environment:
Light industrial/warehouse setting.

The Service Technician will perform configuration, modification, repair, testing, and servicing on IT devices, including hardware, peripherals, and software.

• Configure hardware (desktops, laptops, mobile devices, servers)
• Deploy images and customize software following work instructions
• Identify and troubleshoot system hardware problems
• Perform quality control inspections
• Provide management with daily or weekly productivity reports
• Manage time, parts, tools, inventory, and personal resources efficiently
• Navigate SAP and Excel for order processing
• Maintain company assets and property, including spare parts, client‑supplied items, loaners, tools, and test equipment
• Escalate issues to Lab Management when warranted
• Communicate professionally with associates and clients
• Complete documentation for accurate billing within warranty or contract scopes
• Optimize lab space usage
• Assist teammates with projects as assigned
• Operate a pallet jack (required)
• For National Repair Center assignments, diagnose and repair hardware/peripherals, minimizing customer downtime
• Perform other duties as assigned

• Bachelor’s degree (BA/BS) from a four‑year college/university or 2 years of related experience and training; equivalent education and experience acceptable.
• Experience with PCs, messaging, and server software applications.
• LAN/WAN knowledge and basic scripting ability (plus a plus).
• Extensive knowledge of Windows operating systems, vendor diagnostics, imaging software (Ghost, MDT, SCCM).
• One year of hardware troubleshooting (laptops, desktops) for tier‑one vendors.
• Familiarity with vendor web sites for updates and engineering changes (IBM, Compaq, HP, Toshiba).
• A+ certification and at least one vendor hardware certification.
• One year of bench and/or on‑site service technical experience.

High level of technical proficiency with IT equipment.

Working knowledge of major desktop OSs (Windows 7/8.x/10, OSX, iOS).

Comfort with assembly, re‑assembly, and troubleshooting of devices.

Excellent multitasking, organization, and time‑management skills.

Ability to keep up with emerging systems and technology and recommend solutions to management.

Accurate data entry into systems, responsive to inquiries/complaints, and familiarity with warehousing and safety procedures (preferred).

• Stand, sit, talk, hear, use hands and fingers, reach, stoop, kneel.
• Appropriate vision for close and distance focus during computer work.
• Moderate to heavy lifting; travel may be required.

• Moderate noise typical of office‑like, computer‑centered environments (phones, printers, light traffic).
• Confined areas and extended computer terminal work possible.

• Training and development: webinars, certifications, and technical training opportunities.
• Benefits:
  Health, dental, vision, 401(k), employee stock purchase program.
• Support network: recruiters, contractor care representatives, career coaching, and readiness workshops.

Apex Systems is an equal‑opportunity employer and does not discriminate on the basis of any protected characteristic. We consider qualified applicants with criminal histories in accordance with applicable law.