IT Solution Architect

Join to apply for the IT Solution Architect role at Mercedes-Benz Financial Services USA LLC
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• Competitive salary plus an annual bonus based on company performance and/or personal yearly performance.
• Vacation time plus nine (9) additional corporate holidays and six (6) personal days, allowing flexible scheduling for religious holidays or personal time.
• Employee Lease Program participation for all employees.
• Outstanding medical, dental, and vision insurance, employer‑paid short‑ and long‑term disability, and on‑site exercise facilities.
• Paid Family Leave Programs – Six weeks for new parents, two days for new grandparents, and Adoption Expense Reimbursement up to $6,000 per child.
• Tuition Assistance Scholarship Program – vouchers up to $5,250 per year for business‑related coursework.

As a key Solutions Architect on the Mercedes‑Benz Financial Services IT team, you will design and drive the implementation of next‑generation IT solutions, aligning with overall IT and business strategy. You work with a diverse team on the latest technologies to optimize business applications and customer experience.

• Design and drive the implementation of next generation IT solutions (40%).
• Oversee and address customer issues/tickets by performing root cause analysis and eliminating repeat problems (40%).
• Act as a consultant for new or existing technologies, processes, or solutions to support domain strategies and manage medium to large projects across multiple application domains (20%).

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance is not provided.

Required:

Bachelor's Degree. Preferred:
Master's Degree.

• Information Technology
• Computer/Information Science

• Customer service
• Omni‑channel integration
• Chatbot and multi‑channel customer service
• Pega
• Comprehensive understanding of SDLC, IT governance and security processes
• Strong interpersonal and communication skills; building trusting relationships with business partners, colleagues and management
• Ability to learn quickly, excellent time management, organization, and managing competing priorities

• Analytical skills
  • Ability to collect data, establish facts, identify trends and variances
  • Ability to integrate information from varied sources with complexity
• Facilitation skills
• IT skills
  • Database
  • Testing
  • Operating System
  • Middleware
  • Application development
• Problem solving skills
• Project management skills
  • Project leader

• Developer;
  Systems Analyst

Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(k) with match, generous vacation and personal time, a Mercedes‑Benz car program and flexible work arrangements.

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