Technology Consulting_Managed Services_SAP Operations and Delivery_Manager

Overview

Join to apply for the Technology   Operations and role at EY
.

Location:

Anywhere in Country. EY’s Technology Operations Managed Services team (Tech Ops) supports large, complex managed service deals and aims to build the business into a significant EY solution, achieving target margins and driving innovative solutions.

• Deliver quality support and resolve issues within the context of key business processes.
• Contribute to initiatives that drive continuous improvement and standardization.
• Ensure adherence to service level agreements and operational level agreements established by service delivery.
• Run, maintain, and support technology projects post-transition and ensure successful deployment to the user community.
• Travel to client sites as needed and participate in client working sessions on a daily basis.

• Experience with SAP ERP systems, either functional or technical, preferably S/4
  
  HANA, Rise, and/or Grow.
• Experience managing SAP delivery teams; offshore experience and driving offshore delivery.
• Strong customer orientation and experience in customer support operations.
• Proficiency in ITIL-based application management and technology service management.
• Excellent communication skills and ability to build and manage relationships.
• Critical thinking and complex problem-solving abilities.

• A Bachelor’s degree (4-year degree).
• Typically, 5–7 years of relevant experience in SAP Operations or running SAP projects (or both).
• Expertise in Application Management and knowledge of Agile terminology and methods.
• Strong customer orientation and experience in Customer Support Operations.
• Understanding of Data Delivery and Management and Stakeholder Management.
• Familiarity with Technology Ecosystem Operations and Technology Service Management.
• Strong Troubleshooting and relationship-building skills; ability to establish client trust and deliver value.
• Digital fluency, emotional agility, and ability to work in Hybrid collaboration environments.
• Learning agility and driving outcomes-focused mindset.

• Experience managing technology projects and post-transition support.
• Track record of delivering quality support in fast-paced environments.
• Familiarity with automation tools and continuous improvement methodologies.

Proactive, adaptable, and eager to learn individuals with strong analytical skills who can navigate complex challenges.

• Comprehensive compensation and benefits; base salary ranges vary by location. EY also offers a Total Rewards package including medical and dental coverage, pension and 401(k) plans, and paid time off options.
• Hybrid work model: most client-facing roles are expected to work in person 40–60% of the time over an engagement, project, or year.
• Flexible vacation policy and designated EY holidays, personal/family care leave, and other supports for well-being.

Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For California-specific information, see the applicable link.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you need assistance applying online or an accommodation during any part of the application process, please contact EY’s Talent Shared Services Team or email