Service Technician

Job Title

Service Technician

Fort Worth, TX 76140. Onsite, Sunday-Friday.

Shift: 3rd 10:00 PM - 6:30 AM.

3009452

The Services Technician performs configuration, modification, repair, testing and/or servicing on IT devices, including hardware and peripherals and software configuration.

• Configure hardware including desktops, laptops, mobile devices, servers.
• Deploy images and customize software based on provided work instructions.
• Identify and troubleshoot system hardware problems.
• Perform quality control inspections.
• Provide Labs Management with reports that include daily and/or weekly productivity.
• Maintain efficient utilization of company resources including parts, tools, inventory, own time, etc.
• Navigate the SAP and Excel software used for order processing.
• Maintain and protect company assets and property.
• Escalate problems and issues to Lab Management as appropriate.
• Communicate effectively with company associates and clients.
• Complete required billing documentation accurately.
• Assist other team members on projects as assigned.
• Use a pallet jack (required).
• Perform hardware and peripheral repairs as needed for National Repair Center assignments.
• Other duties as assigned.

• Bachelor's degree (BA/BS) or 2 years related experience.
• Experience with PCs, messaging and server software applications.
• LAN/WAN knowledge; ability to automate tasks using basic scripting techniques a plus.
• Extensive knowledge of Windows operating systems, vendor diagnostics, imaging software such as Ghost, MDT, or SCCM.
• Minimum of one year hardware troubleshooting experience.
• Familiarity with vendor web sites for hardware updates and driver updates.
• A+ certification and at least one vendor hardware certification required.
• Minimum of one year bench and/or on-site service technical experience.

• High level of technical proficiency with IT equipment.
• Working knowledge of Windows 7/8/10, OSX, iOS.
• Comfort and familiarity with assembly and re-assembly of devices.
• Excellent troubleshooting skills.
• Ability to keep current with alternative systems and technology and make technology recommendations.
• Accurate data entry into systems.
• Multitasking, strong organization, and time management skills.
• Respond effectively to inquiries or complaints within a timely fashion.
• Knowledge of receiving, warehouse and safety procedures a plus.

• Stand, sit; talk, hear, use hands and fingers; reach, stoop and kneel.
• Close and distance vision required.
• Moderate to heavy lifting.
• Ability to uphold the stress of traveling.

• Moderate noise (business office with computers, phone, printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.

Medical, Dental, Vision, 401K, ESPP, HSA, Support Linc Employee Assistance Program, and various professional development opportunities.

Training and Development programs, webinars, certification credits, Career Coaching Program, and other resources.

Apex Systems is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Please email resumes to [email protected] or [email protected].

Entry level

Full-time

Information Technology

IT Services and IT Consulting