ServiceNow Business Analyst - Fort Worth, TX

Our growing company is in need of a Service Now Business Analyst based at our Corporate Headquarters in Fort Worth, Texas. The Service Now Business Analyst is responsible for working with stakeholders to identify business requirements, analyze processes, and implement solutions using the Service Now platform. The role involves collaboration, problem‑solving, and a thorough understanding of Service Now capabilities and best practices.

• Partner with business stakeholders to maintain a prioritized strategic roadmap, and coordinate and execute projects and enhancements.
• Liaison between the business partners and the IS group to support Service Now and provide analysis for digitizing business processes.
• Provide strong analytical, problem solving, technical, and project management skills to effectively collect requirements, evaluate options, and guide the business in order to design and deliver quality, scalable and supportable solutions.
• Own functional tasks and deliverables, including:
  Process definition, requirements gathering, functional design, testing, training, reporting and support of business applications.
• Create and maintain business process workflow requirements documentation in line to facilitate Service Now development.
• Work to drive adoption and alignment across the company's business processes and systems.
• Ensure the consistency and quality of automation related data across Service Now and integrated systems.
• Use and recommend best practices while delivering scalable high‑quality solutions.

• Bachelor's degree in Business, Computer Science, or a related field preferred. 5+ years of experience implementing, configuring and administering SaaS business systems for a software company, with at least 2 years of Service Now experience required.

• Service Now certification (Administrator, Advanced Administrator, Micro certifications)
• Knowledge of Service Now Performance Analytics
• Experience of Service Now CMDB and SAM functionality
• Understanding of the Service Now Common Service Data Model (CSDM)

• Must have the ability to remain in a stationary position for extended periods of time.
• Exhibit manual dexterity to dial a telephone, to enter data into a computer terminal; to perceive and read a computer screen and printed material with or without vision aids.
• Detect and understand speech at normal levels and on the telephone; converse in audible tones so that others may understand clearly in person and on the telephone; ability to understand and follow oral and written instructions.

This is a summary of the accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

We do not offer relocation assistance for this position. Candidates must be local or willing to relocate at their own expense.

Visa sponsorship is not available for this role. Only candidates authorized to work in the United States will be considered.

• A great benefits package that includes (but is not limited to) Medical/ Dental/ Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts.
• Educational Assistance (Tuition Reimbursement).
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs.
• A strong focus on giving back to our communities through philanthropic opportunities.

Want to learn more? Visit us at Working at TTI, Inc.

We are an Equal Opportunity Employer, and we support protected veterans and individuals with disabilities through our affirmative action program. We are required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.