Managed Services - Solution Architect

Managed Services - Solution Architect

EY invites you to apply for the Managed Services - Solution Architect role. We are a global network of 400,000 professionals and one million alumni united by a shared purpose: to build a better working world. Our Managed Services business delivers comprehensive solutions that enable clients to strategically manage non‑core functions and create lasting value.

The Solution Architect Senior Manager is responsible for designing the Managed Services deal shape, aiding the Deal Lead in building people, process and technology operational models and costing. This role includes creating transition plans and service management layers in line with EY’s normative models to ensure successful delivery and client satisfaction.

• Design the MS deal shape, working closely with the Deal Lead to ensure alignment with client needs and EY standards.
• Develop and implement people, process and technology operational models, ensuring they are cost‑effective and scalable.
• Create detailed transition plans and service management layers to facilitate smooth transitions and ongoing service delivery.
• Collaborate with cross‑functional teams to integrate solutions, commercials and client requirements into cohesive and comprehensive MS deals.
• Ensure all solution elements come together seamlessly, providing a holistic approach to MS deal design and delivery.
• Support the Managed Services delivery team with the transition and establishment of managed services, ensuring adherence to EY normative models.
• Capture and document knowledge into EY artifacts to support Managed Services pursuits and EY’s overall approach.
• Analyze business and technical requirements to design operational and architectural blueprints that achieve business objectives.
• Propose architecture solutions based on business and technology considerations and suitable alternatives to satisfy client needs.
• Assess risks and commercial impact, providing input towards the design of specific priority managed services offerings.
• Make informed decisions to ensure the successful delivery of MS deals, balancing client needs and EY standards.

• Proven experience in designing and delivering complex MS deals, including multi‑tower and first‑of‑kind engagements.
• Strong understanding of people, process and technology operational models and their integration into MS solutions.
• Expertise in creating transition plans and service management layers in line with industry standards and best practices.
• Excellent communication and collaboration skills, with the ability to work effectively with cross‑functional teams and clients.
• Strong analytical and problem‑solving skills, with a focus on delivering high‑quality solutions that meet client needs and expectations.
• Bachelor’s degree in Business, Finance, Technology, IT or a related field.

• Understanding of Managed Services including knowledge of market and industry dynamics.
• Understanding of and experience in organization transformation.
• Advanced degree or relevant certifications (e.g., TOGAF, ITIL) preferred.

Compensation ranges are provided for compliance with United States pay transparency laws. Additional benefits include medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. We offer a flexible vacation policy and a hybrid model with 40–60% in‑person collaboration for client‑serving roles.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and need assistance applying online or require an accommodation during any part of the application process, please contact EY Talent Shared Services.

EY accepts applications for this position on an ongoing basis.