ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting

Service Now - Enterprise Service Management Transformation - Senior Manager – Tech Consulting - Open Location

Location:

Anywhere in Country

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.

You will lead Service Now Transformation teams in a rapidly growing area of the business. It is a client‑facing role, in which you will have opportunities to showcase your ability to not only motivate and develop teams but also establish and maintain client relationships. You will grow your consulting, technical and team leadership skills, and build relationships that define your career.

In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality while leading both technical and non‑technical project teams in the development and implementation of technology solutions and infrastructure.

• Lead engagement delivery and manage client relationships on a daily basis.
• Accountable for program/project management, ensuring that all objectives are met.
• Develop resource plans and budgets for engagements, managing engagement economics effectively.

• Drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates, and participating in sales presentations.
• Lead and develop strategies for Service Now enabled transformations, working with senior client executives on business case, transformation roadmap, detailed plans and solution architectures.
• Act as an engagement manager across all aspects of Service Now ESM/GBS engagements and solution delivery (HR Service Delivery, Field Service Management, Customer Service Management, Source to Pay). Manage design, configuration/development, testing and deployment phases.
• Manage 2–3 engagements and mentor multi‑disciplinary teams of 10+ resources including offshore resources.
• Build and foster client relationships and demonstrate the value of EY services.
• Make fact‑based decisions and resolve conflicts with strong business acumen.
• Provide guidance and industry‑leading practice expertise for Service Now service management implementations across business functions.
• Analyze a company’s service management capabilities and provide leading practice recommendations and strategic roadmap insights.
• Lead client process design sessions and facilitate requirements workshops with functional or business process subject matter experts.
• Experience in waterfall and agile delivery models, including planning, status reporting, budgets and risk logging.
• Create high‑quality deliverables and project artifacts.

• Bachelor’s degree required;
  Master’s degree preferred.
• 5–7 years relevant Service Now implementation experience.
• 5–7 years of Big 4 or equivalent consulting experience, preferably at the Senior Manager or Director level.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following Service Now certifications:
• Service Now Certified Implementation Specialist – HR Service Delivery
• Service Now Certified Implementation Specialist – Customer Service Management
• Service Now Certified Implementation Specialist – Field Service Management
• Excellent consulting and interpersonal skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Prepare presentations, roadmaps and proposals for all levels of management and technical expertise.
• Define contextual, conceptual, and logical models that align business and technical capabilities.
• Lead teams and supervise others.
• Valid driver’s license in the U.S.
• Ability to travel to meet client needs (up to 60%).

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Performance analytics and reporting experience –…