Program Manager

Job Description

Direct message the job poster from First Command Financial Services, Inc.

Overview

As a Program Manager at First Command, you will help drive strategic alignment and operational excellence leading enterprise-wide programs that significantly impact operational efficiency. This role focuses on ensuring the successful execution of a key initiative supporting First Command’s mission of empowering military families with trusted financial advice and solutions. The Program Manager will work closely with other senior leaders to align execution with a Program’s goals and assigned resources.

Your ability to bring structure, clarity, and momentum will help shape First Command’s ongoing transformation and innovation efforts.

• Lead business sponsors and project managers through all phases of project delivery, including initiation, planning, execution, monitoring, and closeout.
• Develop program scope and deliverables, required resources, program plan, risk management, budgeting, and internal / external program performance reporting.
• Manage the Program Team to ensure solutions are delivered on time and within specification in order to maintain program scope and schedule.
• Apply appropriate project management methodologies (Waterfall, Agile, or Hybrid) based on project needs.
• Facilitate effective communication between business units, technical teams, vendors, and leadership.
• Organize and lead regular Program meetings, status updates, and steering committee presentations.
• Translate business needs into actionable plans and help align multiple dependent projects to ensure outcomes align with strategic priorities.
• Identify Program risks and issues early, and work proactively to mitigate or resolve them.
• Maintain documentation, decision logs, and change control records spanning across multiple projects accordance with First Command EPMO standards.
• Escalate concerns when necessary to ensure timely resolution and maintain Program momentum.
• Build positive working relationships across the organization to promote teamwork and collaboration.
• Work effectively with Digital Product and other Agile teams in service to Program objectives.
• Contribute to the development and refinement of project management tools, documentation, and best practices.
• Support a culture of continuous learning by sharing lessons learned, participating in team development, and mentoring more junior teammates.
• Lead cross-functional teams of internal staff, external partners, and subject matter experts to execute project work, organize team efforts, and drive accountability.
• Coordinate with project managers to align on shared goals.

Education

• Bachelor’s degree is required.

Experience

• 10+ years of experience project management experience, 5+ years focused on managing complex technical and IT-related projects. 3+ years in Program Management preferred.
• Demonstrated success in leading both Agile and Waterfall projects in a fast-paced, regulated environment – preferably in financial services.
• Proven experience managing enterprise system implementations, cloud migrations, digital initiatives, or data/infrastructure projects.

Certifications

• PMP (Project Management Professional) required
• Agile certification (e.g., SAFe, CSM, PMI-ACP) preferred

Knowledge, Skills, And Abilities

• Solid understanding of Program, Project, and software development life cycles
• Understanding of the financial services environment and customer-centric solutions is a plus.
• Solid understanding of Program lifecycle activities, risk management, and team collaboration strategies.

• Seniority level:
  Director
• Employment type:
  
  Full-time
• Job function:
  Project Management and Information Technology

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