Catering Supervisor

Overview

CATERING FOOD & BEVERAGE SUPERVISOR

Trail Drive Management Corp. – Dickies Arena, Fort Worth, TX. Dickies Arena is a 14,000-seat multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art venue opened in November 2019 and hosts concerts, sporting events and family entertainment, including Fort Worth Stock Show rodeo performances.

Reports to: Manager of Catering Operations

The Catering Supervisor is responsible for overseeing all catering operations and ensuring quality, hospitality and customer service are consistently provided. Catering events may occur at different hours of the day and be executed in any area of the arena. The Catering Supervisor will support the Catering Manager with oversight of all events and assist catering team members with event setup, cleanup and execution.

A primary function is to act as a team member liaison and support the development and implementation of new ideas, practices and policies throughout each operation. The Catering Supervisor will partner with all other F&B departments, especially culinary, to facilitate each unique event. Supervisors work with their counterparts to monitor and maintain food quality, hold times and safety/sanitation standards. The Catering Supervisor is also required to oversee and ensure proper service of alcohol.

Supervisors may assist with other tasks as requested by the Food & Beverage Leadership Team. Hours fluctuate depending on the catering and special event schedule.

• Oversee and ensure quality hospitality and customer service to our standards and to guest/host preferences as outlined on all Banquet Event Orders (BEOs).
• Oversee and ensure timely, complete and proper setup of all catering events.
• Be visible and ready to assist team members and guests throughout the event.
• Expedite communication of special food and beverage requests, additions, and guest-related issues to the appropriate entities.
• Assist with ordering, requisitioning and inventory management of catering-related materials.
• Oversee and support the general organization and cleanliness of all catering storage areas.
• Understand and ensure proper execution of responsible alcohol service.
• Understand and ensure proper sanitation and food safety.
• Ensure proper documentation at each event and at all bars (when needed), including temperature logs, inventory, consumption sheets, bar yields, spill logs, spoilage tracking, etc.
• Assist Catering Management Team in training of team members to ensure success of the department.
• Assist with in-event coaching related to proper practices/procedures; communicate with management following each shift.
• Conduct end-of-the-night walk-throughs to ensure inventory is secured and spaces reflect proper sanitation and appearance standards.
• Be comfortable with the arena and know how to navigate personally and assist guests.
• Have complete knowledge of all menu items and presentations.
• Partner with the F&B and Dickies Arena Leadership to ensure a successful operation.
• Other responsibilities and tasks as deemed appropriate by the Dickies Arena Leadership Team.

• Communication Proficiency
• Ethical Conduct
• Leadership
• Problem Solving/Analysis
• Strategic Thinking

Exercising general supervision over clerical, administrative and professional staff assigned to the department.

While performing the essential functions of this job, the employee will frequently operate a computer and other office devices. The employee will constantly move about inside and outside various areas of the facility to interact with internal/external clients and supervise staff during events. The employee must communicate via telephone, radio and in-person with others and exchange accurate information. The employee will regularly stand and walk, traverse stairs, with limited to no sitting.

The employee may occasionally be required to lift and/or move up to 50 pounds; may occasionally lift 100 lbs or more in certain…