Guest Services Host

Overview

Join our team as a Guest Services Host at Hyatt Place Fort Worth/TCU! Imagine being the warm smile that greets each guest as they walk through our doors, the friendly voice that guides them through their stay, and the helpful hand that makes every visit unforgettable. We’re looking for a passionate Guest Services Host who thrives on creating exceptional guest experiences and delivering top-tier service at the Front Desk and the Lobby bar.

In this role, you’ll be the heart of our hotel, turning every interaction into a moment of delight and ensuring our guests feel truly at home.

Your Role

As a Guest Services Host, you will play a key role in enhancing our guests  experience by delivering exceptional service from arrival to departure. Your mission is to ensure guests feel welcomed and well-cared-for, while also managing reservations and handling inquiries efficiently.

Some of your key responsibilities include:

• Greet and welcome all guests approaching the Front Desk in a friendly, service-oriented manner.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Answer guest inquiries about hotel service, facilities, and hours of operation as well as nearby restaurants, transportation, entertainment, etc.
• Operation of the telephone switchboard in a courteous manner.
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
• Service customers at the Lobby Bar and Placery Grab and Go.
• Follow credit policies.
• Be aware of all rates, packages, and special promotions; be familiar with all in-house groups; be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Support our bar outlet by preparing a variety of foods and drinks according to instructions and store food in designated containers.
• Assist management with inventory control and stocking products.
• Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and all other employees.
• Sanitize keys when they are turned in and maintain lobby and public space cleaning.
• Other duties as assigned.

• Must be 21+ years of age
• Customer Service experience in a hotel or related field preferred
• Current Food Handlers and Alcohol Service Certificates
• A high school diploma or equivalent is required.
• Must be proficient with Windows operating systems.
• A positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Must have the ability to multi-task, be detail-oriented, and be able to problem-solve to effectively deal with internal and external customers.
• Flexible availability.

• Health Benefits – Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days.
• Holidays & Paid Time Off – Take time to relax and recharge.
• 401(k) Retirement Plan – Secure your future with our generous company match.
• Education Program – Further your career with our tuition reimbursement program.
• Hotel Travel Discounts – Explore the world with special rates.
• Daily Pay – Access your earnings when you need them with this flexible benefit.

Quorum Hospitality, ranked among the nation s leading hotel management companies, has been delivering value-driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike.

Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.