Security Manager

Overview

Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate operates in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. The portfolio represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.

The company guides projects through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition, and develops bespoke hotel brands using industry‑leading revenue management tools to maximize asset value. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Security Manager is responsible for ensuring the operation of the Security Department in an attentive, friendly, efficient and courteous manner, providing all guests with a safe and secure environment throughout their stay, and for protecting hotel guests, employees and the physical property of the company.

• Motivate, coach, counsel and discipline all Security personnel according to Highgate Hotel’s SOPs.
• Review Activity Reports of all security shifts daily.
• Review incident reports and ensure that they are written in a clear and concise manner.
• Efficiently relay all information involved in emergency situations to designated management.
• Assist outside agencies with all communication needs.
• Assist in supervising and reviewing investigations.
• Implement procedures to cover emergencies such as fires, bomb threats, weather problems, power outages and evacuation measures.
• Be an active member of the Safety Committee.
• Monitor and assist with procedures for Lost and Found items.
• Ensure that property patrols are regularly conducted, maintain Security visibility and log safety and security issues.
• Know Innkeeper’s Laws and ensure the hotel’s compliance.
• Know and ensure compliance with the Loss Prevention SOPs.
• Assist in training all department personnel in MSDS, Haz Com, and Bloodborne Pathogen procedures.
• Maintain the Emergency Response Kit.
• Assist the Human Resources Department with conducting quarterly locker room audits.
• Assist in preparing and conducting all Security interviews and follow hiring procedures according to Highgate Hotel’s SOPs.
• Establish and maintain key control system. Maintain required pars of all Security office and stationary supplies.
• Perform guest and employee escorts as required.
• Conduct bag and package inspections.
• Conduct daily key audits and follow up on any discrepancies.
• Assist with guest requests and guestroom entries while maintaining proper security and guest privacy.
• Monitor and ensure the use of the employee entrance.

• At least 4 years of progressive experience in a hotel or a related field.
• Supervisory experience required.
• Must be proficient in Windows 95, company approved spreadsheets and word processing.
• Must have a valid driver’s license.
• Must be able to exert up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to climb stairs, descend stairs and run.
• On occasion must physically deter individuals who pose a threat to guests and/or employees.
• Must be able to effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.