Housekeeping Supervisor - PM

Overview

American Airlines – The Landing at Skyview 6

The PM Housekeeping Supervisor is responsible for supervising and supporting the day-to-day operation of the housekeeping department during the assigned shift, ensuring the cleanliness of guest rooms, public washrooms, corridors, lobby, public areas and hotel offices, and ensuring that all housekeeping activities are carried out professionally, to standards, and at the highest level of service.

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain a professional, warm, and friendly working relationship and promote open lines of communication with managers, team members and other departments.
• Use proper two-way radio and/or cell phone etiquette when communicating with other team members.
• Ensure that all housekeeping carts are stocked with proper supplies.
• Ensure that all equipment is distributed to the Room Attendants & Public Space Attendants and maintained in proper operating order.
• Ensure that all supply closets are stocked.
• Follow up on Room Attendant assignments daily.
• Inspect and update the status of all guest rooms and areas assigned.
• Update status of ready rooms in property management system as soon as they become available.
• Turn in discrepancies with front desk daily before the end of shift.
• Turn in maintenance requests daily.
• Participate in cleaning all public restrooms, offices & classrooms throughout the property, removing trash, vacuuming and dusting as necessary.
• Participate in general cleaning tasks.
• Inspect and update status of all areas assigned.
• Follow up on housekeeping assignments daily.
• Train and follow up on Public Space Attendants.
• Maintain cleanliness and orderly conduct on floors.
• Provide visibility and assistance to guests and team members.
• Assist in cost control and payroll.
• Assist in maintaining supply inventories.
• Recommend changes in operating procedures of the department.
• Perform Lost & Found duties according to hotel standards.
• Communicate effectively with the Housekeeping Managers about activities progress and issues if any.

• This position requires a minimum formal education of a high school diploma and one year of job-related experience.
• Previous hotel/resort experience a plus.
• Must be able to read, write and speak English. Bi-lingual skills a plus but not required.
• Must be able to abide by the company appearance standards and comply with the designated uniform.
• Dedicated to exceeding service standards and providing services and standards to the highest caliber.
• Demonstrated ability to work collaboratively and communicate effectively with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all levels of the organization.
• Must be able to work a variable schedule that allows availability on days, nights, holidays, and weekends based on the demands of the hotel.
• Must have employment eligibility in the U.S.
• Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls; work the majority of shift on feet.
• Must be able to bend, stoop, crouch, lift and transport up to 25 lbs. throughout the hotel and guest rooms.
• Frequently is required to talk or hear.

• American Airlines Credit Union membership eligible
• Fitness Center membership eligible
• Discount Hotel Rooms at MCR hotels
• Employee Assistance Program
• Weekly Paydays

Comprehensive health benefits after 30 days

• Dental insurance
• Vision insurance
• Health insurance
• Health savings account
• Flexible Spending Account
• Disability insurance
• Life insurance
• Employee Assistance Program

Paid Time off benefits after 90 days

• Paid Personal Days
• Paid Sick Days
• Paid Holidays

Retirement Savings Plans after 6 months

• 401(k) + Match
• Roth 401(k)

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The employer retains the right to change or assign other duties to this position.

This document does not create an employment…