Hotel Valet Attendant + Cash Tips Daily AC Hotel Fort Worth

Overview

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

Towne Park is a place where you can make a difference and create smiles every day.

• Provide exceptional hospitality services to guests in an attentive, friendly and efficient manner.
• Park and retrieve guest vehicles in a prompt yet safe manner and assist guests with luggage, including delivery and pick up of guest luggage where applicable during arrival and departure.
• Maintain a pleasant, friendly and professional demeanor with all guests, co-workers, and clients; acknowledge and greet guests within five feet with a professional and friendly demeanor; use guest last names during interactions.
• Use the proper greeting and phone etiquette; assist guests in directions, taxis, reservations and other inquiries; provide information about facility amenities and local attractions.
• Shuttle guests to approved locations; assist with bell services and luggage storage as needed.
• Explain parking rates and retrieval procedures to guests; issue and collect claim checks; maintain ticket information and vehicle/location records in the valet system; manage key tags and guest folios; assist with revenue calculations when needed.
• Work with guests to deliver messages, items and guest amenities as requested.

• Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients.
• Acknowledges and greets guests within five feet with a professional and friendly demeanor; uses guests’ last names during interactions.
• Parks and retrieves vehicles while driving slowly and cautiously; assists guests with bell services and luggage storage as needed; opens all vehicle and hotel doors for guests.
• Assists guests with directions, taxis, reservations and other inquiries; provides information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area; delivers messages, items and guest amenities as requested.
• Shuttles guests to appropriate approved locations.
• Explains parking rates and retrieval procedures to guests; handles claim checks and maintains key/ticket records; ensures accurate revenue handling when needed.
• The total amount of time for all functions of the job is 100%.

• Education: High school diploma or general education degree (GED).
• Required Licensure, Certification, Etc. Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable).
• Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience.
• Knowledge: Knowledge of principles and processes for providing customer and personal services.
• Skills:
  • Ability to read and write standard English language
  • Ability to read and comprehend simple instructions, short correspondence and memos
  • Ability to write simple correspondence
  • Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
  • Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
  • Ability to understand 24 hour and military time systems
  • Ability to understand rates applicable to time passed
  • Ability to operate a manual transmission is highly desirable
  • Perform parallel parking

• The majority of work will be performed outdoors for extended periods of time…