Bellperson

Overview

As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth’s downtown, the hotel is adjacent to the Convention Center and within walking distance of cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 Trip Advisor Certificate of Excellence Award, and was named a Top 100 Meeting Hotel in the United States in 2014 by Cvent.

The Omni Fort Worth Hotel is located in downtown Fort Worth, adjacent to the Convention Center.

Provide prompt, friendly luggage assistance to guests in a professional and courteous manner.

• Use friendly and appropriate expressions when engaging guests
• Be fully acquainted with the different points of interest
• Assist in making reservations for restaurants, limousines, and request airline tickets for guests
• Ensure the delivery of parcels, mail, and special deliveries to guestrooms, executive offices, or meeting rooms
• Ensure public areas and bell closet are maintained, clean, and tidy
• Follow up with guest complaints to ensure problems are resolved
• Arrange special requests for guests including flowers, rental cars, forwarding luggage, sight‑seeing tours, and advising of local shopping areas
• Utilize bell carts effectively and with caution
• Ensure the floor is covered 100% of the time, including the Front Desk
• Direct guests to the Front Desk or meeting rooms
• Call taxis and/or shuttle for guests as needed
• Assist, retrieve and load luggage for guests
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible
• Engage in conversation with as many guests as possible
• Attend all designated staff meetings and training sessions
• Complete all tasks assigned by manager
• Aid guests in locating other areas of the hotel and walk them to destinations when possible
• Follow all company policies and procedures; maintain a clean uniform, professional appearance, and confidentiality of proprietary information; protect company assets
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

• Excellent customer service skills
• Strong communication, presentation, training, and organizational skills
• Professional business appearance, attitude, and performance
• Ability to work a flexible schedule including weekends and holidays
• Omni Hotels & Resorts is an equal‑opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available as well as the OFCCP's Pay Transparency Nondiscrimination policy statement.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance, please send an email to applica
.