Convention Services Manager, Trinity F&B

Omni Fort Worth Hotel

As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth’s exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city’s cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 Trip Advisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.

The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates.

The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team!

Prepares event documentation and coordinates with property departments and customer to ensure consistent, high level service throughout the planning, event and post-event phases of property events. Recognizes opportunities to maximize revenue by up selling and offering enhancements to create outstanding events. Serves as the meeting planner’s primary contact (following turnover) on property and is responsible for his/her experience. This position is based out of the Fort Worth Convention Center.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Manages the planning, execution, and supervision of assigned conventions to include sales, negotiations, and conflict resolution.
• Communicates all group specifications and history to the appropriate department.
• Accurately forecasts group revenues according to established guidelines.
• Plans and develops convention programs, resumes, agendas, and services according to client requirements and established guidelines.
• Creates external communications to include contracts and introductory letters.
• Hosts planning meetings, site inspections, pre-convention meetings as outlined in departmental guidelines.
• Proactively achieves consistently high survey scores through establishing good rapport with the client, preparation work having been done accurately, being visible during the conference to ensure the client’s expectations have been met and coordinating post-convention feedback sessions.

• Adheres to all standards, policies, and procedures.
• Supports Accounting with billing process by providing updated estimates, conducting bill reviews with clients prior to processing the final bill.
• Identifies operational challenges associated with groups and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.
• Ensures appropriate execution of all banquet functions, overseeing all functions flow smoothly and trouble free.
• Responsible for initiating and maintaining contact with each meeting planner to ensure that all last-minute requests and changes are provided.
• Communicates changes and pertinent information to appropriate departments, which includes Convention Services, Culinary and Stewarding.
• Assists with the creation of schedules.
• Assists with payroll and other procedures/requests required by Finance.

• Sets goals and delegates tasks to improve hourly staff performance.
• Attend and actively participate in all pertinent meetings.
• Celebrate successes and publicly recognize the contributions of team members including consistent use of OSC cards.
• Champions all standards, policies, and procedures for the team.
• Take active role in training and development of hourly associates.
• Assists with associate tracking and reporting, ensuring all…