Security Officer

Security Officer role at The Crescent Hotel, Fort Worth

Compensation: Hourly. $17 per hour.

Location: Fort Worth, TX

The Safety and Security Officer is responsible for protecting and communicating with hotel guests and employees. He/she patrols the hotel premises to maintain security, detects and reports hazards and violations of hotel rules, and ensures safety on site.

• Use proper radio etiquette at all times.
• Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by staying in the Lobby area when not on property walks.
• Maintain and review daily activity log.
• Maintain confidentiality with respect to guest and employee incidents.
• Hold a briefing with Guest Services staff both at the beginning and end of shift.
• Check  visitors/employees as necessary.
• Access secured areas for authorized personnel.
• Maintain awareness of legal limitations for the position (local, state, and/or federal ordinances).
• Assist guests to their rooms or assist guests with entry to their rooms according to hotel standards.
• Assist during medical emergencies.
• Respond to emergency situations, including medical, security, guest complaints, etc.
• Investigate assault complaints.
• Assist outside agencies, as necessary, to maintain effective liaison.
• Respond to altercations and investigate.
• Have knowledge of hotel and guestroom locking systems.
• Monitor TV cameras, if applicable.
• Administer First Aid/CPR as necessary.
• Challenge suspicious persons.
• Check safety hazards.
• Administer Heimlich maneuver and/or First Aid/CPR as necessary.
• Complete incident/accident reports clearly and concisely.
• Monitor employees as they enter and exit the building.
• Conduct investigations regarding property losses, guest and employee accidents, illnesses, and crimes against the hotel.
• Document all deliveries.
• Patrol area to ensure that areas are secure and free of unauthorized persons and disturbances.
• Provide escorts to persons carrying money or other requests.
• Issue and inventory pagers, radio equipment, and keys on a daily basis, if applicable.

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Flexible and willing to work long hours as required.
• Heavy work: exerting up to 100 pounds of force occasionally, up to 50 pounds frequently, or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during the entire shift.
• Ability to climb and descend stairways and run.
• Ability to physically deter individuals who pose a threat to employees and/or guests.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate verbally and in writing at all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening, understanding, and clarifying concerns from employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees as attentive, friendly, courteous, and service-oriented.
• Attend all required hotel meetings and trainings.
• Maintain regular attendance in compliance with hotel standards and scheduling.
• Maintain high standards of personal appearance and grooming, including proper uniform and nametag.
• Comply with hotel standards and regulations to ensure safe and efficient operations.
• Maximize productivity by identifying problem areas and assisting in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Understand and apply complex information from various sources to meet objectives.
• Be able to cross‑train in other hotel related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Full‑time

Entry level