Barback - PT

Compensation Type

Hourly

The Barback is responsible for helping the bartender in the daily operation of the bar.

• Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Be responsible for receiving all liquor, beer and wine from storeroom in a daily basis.
• Maintain the cleanliness of the bar, refrigerators, and service areas of the bar in an organized manner.
• Replenish all liquor, beer and wine as needed in the bar during the shift.
• Be familiar with beverages, cocktails and hotel mixing portion control according to hotel standards.
• Assist in opening and closing side-work as assigned.
• Assist in ensuring the cleanliness and tidiness of the bar or lounge areas.
• Assist with maintaining beverage cost.
• Follow prescribed procedures in serving alcohol with care to avoid any challenges with intoxicated guests.
• Retrieve all food items from kitchen and deliver to customers according to proper service standards.
• Ensure overall guest satisfaction.

• Education & Experience:
  
  • High School diploma or equivalent and/or experience in a hotel or related field preferred.
  • At least 1 year of progressive experience in a hotel or a related field required.
• Physical requirements:
  
  • Flexible and long hours sometimes required.
  • Very heavy work - Exerting in excess of 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or 20 ponds of force constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during the entire shift.