Practice Manager

Practice Manager (Full-time) About Diana Health

Diana Health is a high‑growth network of modern women’s health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers.

The result is an individualized, comprehensive care program that puts women in the driver’s seat of their own health and provides them with the information and compassionate care they need to reach their health goals.

We are an interdisciplinary team joined together by our shared commitment to transform women’s health. Come join us!

Our Practice Managers are passionate about helping women get the high quality, loving care they need and deserve and supporting interdisciplinary teams of providers and staff in fast growing practices.

You will be a practice leader, ensuring smooth and efficient day‑to‑day operations and a supportive, servient culture that simultaneously serves our team and our clients. You will report directly to the Regional Director in the practice’s associated Diana Health region.

• Provide day‑to‑day, onsite team leadership, ensuring all practice‑level team members are set up for success in their respective roles and trouble‑shutting situations as needed
  • Directly manage all practice‑level clinical and administrative staff
  • With support from Regional Director and Central HR, oversee team administration and development, including hiring, onboarding and corrective actions as needed
  • With support from the VP of Clinical Operations (for HR), oversee the practice’s providers’ day‑to‑day needs
• Serve as the practice’s Diana Health culture setter, modeling our values and serving as the face of Diana Health to the practice team and patients
• Ensure the delivery of the Diana Health vision and Diana Difference – day in and day out – across our entire practice‑based team and our clients
• Oversee execution and continuous improvement of practice workflows, including but not limited to:
  • Scheduling:
    • Support all aspects related to patient scheduling
    • Develop and oversee the schedules for admin and clinical team members
    • Manage provider schedules and clinic schedule structure to ensure a seamless experience for clients, and providers
  • Client
    
    Experience:
    • Ensure DH client experience is implemented as designed, promoting an overall positive client experience
    • Support efficient and comprehensive clinic appointment flow
    • Lead our Service Recovery Process when issues arise; supporting unusual event reporting, as needed
    • Solicit and review feedback from clients and review key performance indicators
    • Provide oversight to ensure client calls, voicemails and messages are returned or addressed within the appropriate time frame
    • Support and manage execution of Diana Health SLAs
  • Billing and Insurance
    • Provide oversight of all billing and insurance questions (e.g., verification of benefits and personal financial plans) including team education and training and client educational tools, as needed
    • Oversee hospital and clinic procedure authorization process, including hospital superbills
  • Inventory management
    • Partner with Central Team partners on inventory management
    • Procure designated practice‑specific items (e.g., clinical supplies, office supplies, team uniforms, etc.) and maintain accurate, updated logs
• Identify any operational workflow issues that interfere with client care and the team’s ability to properly execute on their responsibilities
  • Provide a solution‑focused summary of the issue / barrier to appropriate stakeholders; work through the issue and come up with an agreed upon solution (e.g., new/updated process)
  • Act as practice link to Diana Health training, product and process improvement:
    • Supporting training and development of impacted team members on agreed upon solution, ensuring new/updated processes are implemented
    • Partnering with the Product team to update playbooks and tools
    • Identifying practice‑specific needs and develop processes/process improvement…