Patient Access Specialist - Center Adults

Title: Patient Access Specialist - Center for Older Adults

Employee Classification: Patient Access Specialist

Campus: University of North Texas - Health Science Center

Division: HSC-Health Systems

Sub Division-Department: HSC-Health Systems & Clinical Aff

Department: HSC-UNT Health Geriatrics-345500

Job Location: Fort Worth

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities.

We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values System.edu.

UNT Health is the academic clinical practice of the University of North Texas Fort Worth campus, where quality care meets quality education.
UNT Health primary and multispecialty care offices are located on the UNT Health Fort Worth, Denton and Dallas UNT System campuses, focusing on improving health outcomes to build healthier communities.
Care includes mobile health initiatives and extends to hospitals, surgery centers, long-term/continuing care centers, and in-home care.
UNT Health’s interprofessional teams work collaboratively to achieve an optimized treatment plan tailored to the individual patient.
Physicians, neurologists, nurse practitioners, pharmacists, social workers, psychologists, nurses and more work together while intentionally integrating healthcare students, residents, and fellows to deliver care to our community.

HSC Health is seeking to hire a Patient Access Specialist to join our team. Responsibilities of the position include but are not limited to:
Responsible for all clerical activities in a medical office using specific knowledge of medical terminology, Patient scheduling, billing, compiling and recording medical charts, and patient inquiries. Acts as a customer service representative offering assistance to patients. Ensure all clinic front desk processes are being completed.

High school diploma or GED and three (3) years of related experience; or any equivalent combination of education and experience.

• Demonstrates expert skills and knowledge of the job; maintains and enhances clinical skills and knowledge on a regular basis; stays up to date with current developments and trends in areas of expertise.
• Seeks opportunities to accept ideas;
  Not afraid to ask for help from leadership, when needed, to accomplish work goals;
  Ensures smooth transition of important information from one person or department to another;
  Participates actively and positively as part of a team to ensure the best outcome for the team, department, Customer and/or organization.
• Self motivated and takes ownership on projects. Ability to work in high stress environment.

3 years Medical Office experience

• To be added by department.
• Patient Access Specialist is responsible for New Patient registration, scheduled incoming referrals, Complete clinic schedule prep and check patient insurance eligibility. Answer telephones and direct calls to appropriate staff. Receive and route messages or documents, such as laboratory results, to appropriate staff.
• Schedule and confirm patient appointments, procedures, or medical consultations. Greet visitors, ascertain the purpose of visit and direct them to appropriate staff. Completing patient appointment check in and check out.
• Reviews clinic schedules for accuracy. Assists in training new front desk employees. Audit clinic prep in Phreesia and Next Gen. Performs other duties as assigned to meet the ongoing needs of the department. financial statements, letters, case histories, or medical records.

• Moving about to accomplish tasks or moving from one worksite to…