Sr Clinical Quality Coordinator

Who We Are

JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, including John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people.

Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.

We're more than a hospital. We are 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road:
1. Own it. Everyone who wears the JPS badge contributes to our journey to excellence.
2. Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity.
3. Don't be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS.

When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you!

The Senior Clinical Quality Coordinator (Sr CQC) plays a key role in advancing value-based care by supporting clinic-level quality initiatives and providing guidance to Clinical Quality Coordinators and medical support staff. Assigned to a specific clinic, the Sr CQC is responsible for patient outreach, care gap closure submissions, and quality measure documentation, while also assisting with training, workflow optimization, and ongoing process improvement across a group of clinics.

This role collaborates closely with the interdisciplinary care team, supports clinical operations, and contributes to overall performance improvement efforts within the network.

• Oversees a designated group of clinics and assigned Clinical Quality Coordinators, supporting daily workflows, production, and issue resolution.
• Provides training and ongoing support to Clinical Quality Coordinators and medical support staff on payer portals, quality measure requirements, and standardized workflows aligned with value-based care contracts.
• Partners with CQCs and clinic staff to develop efficient, gap-focused workflows that enhance the quality of patient visits.
• Identifies and recommends process improvement opportunities to enhance quality performance and Star ratings, using sound judgment and data-informed insights.
• Accesses Clinical Operations shared drives to retrieve or upload reports and materials as needed, particularly in the absence of the Manager.
• Monitors CQC performance, identifies root causes of workflow gaps, and collaborates with the Manager to develop and implement targeted improvement strategies.
• Supports the Manager for Process Improvement in maintaining CQC operational efficiency and consistency across network clinics.
• Partners with physicians and patient care team to assist patients in completing health screens and preventive care measures that are not yet completed to close care gaps.
• Contacts external physician offices to obtain copies of consult notes and reports for patients who had preventive healthcare screens and clinical measures completed at outside facilities.
• Contacts patients to remind them to pick up their prescriptions and identifies any barriers with taking prescription or picking up prescriptions.
• Successfully updates preventive health screens and clinical measures in the Electronic Medical Record (EMR) that have been determined as completed.
• Communicates regularly with interdisciplinary team members to coordinate/update patient’s care.
• Maintains an accurate tracking log of patients…