Case Manager - Grants Healing Wings

Who We Are

JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people.

Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.

We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road:

1.
Own it. Everyone who wears the JPS badge contributes to our journey to excellence.
2.
Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity.
3.
Don't be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion – key components of our everyday experience at JPS.

When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you!

The Case Manager assists patients and their family members with obtaining services or initiating referrals in an effort to eliminate personal or environmental barriers which may interfere with maximum benefits of health care. This position supports the provider and interdisciplinary team in facilitating and coordinating patient care through the continuum.

• Utilizes advanced skills to assist in collaborating, developing, implementing, monitoring and evaluating the case management process.
• Performs psychosocial assessments to identify individualized needs in the areas of health, mental health, social support, addiction, financial resources, benefits, legal, language/culture, and employment.
• Communicates identified needs to other members of the health care team, serves as a patient advocate, and makes referrals to appropriate resources within the JPS Health Network and the community.
• Develops comprehensive care plans based on patient need and establishes goals in collaboration with the patient (including their family, significant others, and other social service providers when appropriate), aimed at increasing the level of functioning and self‑sufficiency in all areas of life.
• Regularly reviews patient level of functioning, updates care plans, and maintains patient contact in accordance with their level of case management need.
• Aids with care coordination for patients with complex psychosocial needs, educates patients and their families regarding various care options, and ensures that the patient’s choices are incorporated into the plan.
• Follows‑ups with patients and families to ensure that services provided are helpful, appropriate, and adequate. Develops and sustains long‑term working relationships with patients and families.
• Supports patients and providers with reviewing and completing various eligibility forms for medications, social programs, funding sources, durable medical equipment, etc.
• Provides informal supportive counseling to patients and families exhibiting complex issues directly impacting their care.
• Assists patients and families to cope with and manage life‑changing diseases, death and dying, advanced directive education, disabilities, etc.
• Identifies and assesses patients at high risk for repeat hospital admissions and/or high utilization.
• Documents each component of the case management process and related activities in accordance with Texas Department of State Health Services (DSHS) Ryan White Service Standards and departmental guidelines.
• Attends and participates in activities related to compliance, audits, meetings, and required…