Patient Services Associate; Float

Patient Services Associate (PSA)

Responsible for ensuring an excellent experience for patients and maintaining efficient front‑office workflows. Interacts with patients by greeting, check‑in, collecting payments, communicating on wait times, and supporting check‑out activities. Responds to patient calls and inquiries, schedules and coordinates appointments, completes insurance verification, updates patient insurance information to support accurate billing and efficient payment. Prepares daily clinic schedule, completes prep chart for upcoming appointments, and supports the practice care team and staff to deliver high‑quality care to every patient, every day.

• Welcome patients and visitors in a professional, friendly manner.
• Register and check in patients; verify demographic and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow‑up appointments and provide visit summaries or referrals as needed.

• Schedule new and follow‑up appointments, including diagnostic testing according to clinical protocol.
• Confirm, reschedule, and communicate changes or delays promptly.
• Manage high‑volume incoming calls using proper telephone etiquette.
• Record accurate messages and route inquiries to appropriate team members.
• Coordinate communication between patients, providers, and staff.

• Review and update patient demographics and insurance information.
• Verify insurance eligibility and benefits prior to appointments.
• Obtain and document pre‑authorizations and referrals as required.
• Communicate coverage issues or policy changes to patients before visits.
• Assist patients with insurance inquiries and time of service payment expectations.
• Maintain knowledge of insurance requirements, including managed care and government programs.

• Prepare daily clinic schedules and complete chart prep for upcoming appointments.
• Support office operations, including faxing, scanning and indexing documents into the patient’s medical record.

• Provide compassionate assistance and resolve patient concerns promptly.
• Ensure patient confidentiality and compliance with HIPAA regulations.
• Contribute to a clean, safe, and welcoming environment.

Education: High school diploma or general education degree (GED), or equivalent combination of education and experience.

• 2-3 years recent experience in a related position in medical office setting preferred.
• Strong computer knowledge (Microsoft Office) preferred.
• Experience in coding, office billing, insurance and government payer regulations, and other third‑party billing requirements preferred.
• Knowledge of medical terminology.
• Superior customer service skills.
• Excellent verbal and written communication.
• Ability to work in a fast‑paced environment, on multiple projects, as a team player, and prioritize responsibilities and meet deadlines.
• Ability to work in a high‑stress environment.
• Must be able to travel to satellite office during the week.
  50-75% travel required amongst 8 offices. Mileage is reimbursable.

Take great care of the patient, every day and every way.

At Pediatrix & Obstetrix, that’s not only our motto at work each day; it’s also how we view our employees and their families. We offer comprehensive benefits including Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, and 401(k) and Employee Stock Purchase Program. Some benefits are provided at no cost, while others require cost‑share. Employees may also select voluntary plans via payroll deductions.

Pediatrix Medical Group is one of the nation’s leading providers of specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Clinicians are committed to coordinated, compassionate and clinically excellent services across the continuum of care.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.