Patient Service Representative

Overview

Solis Mammography saves lives. We shape the future of women’s health. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time.

Our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation’s leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.

Job Title: Patient Service Representative

Work Location: 1250 8th Avenue, Suite 130, Fort Worth, TX.

Work Hours: Full-Time, 40 hours weekly, Monday–Friday, 8:00am–5:00pm

• The Patient Service Representative is the first point of contact for patients by greeting, gathering information, registering, and posting payments.
• Maintain the flow of the center and provide outstanding patient care to impact the profitability of the organization.
• Participate in front office activities to support smooth operations and high-quality patient service.

• High volume center with onsite Radiologist
• Strong team collaboration
• Smooth workflow that is efficient and minimizes patient wait times

• High School diploma;
• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling;
• Basic knowledge of medical terminology, preferred;
• Ability to read, write, and comprehend simple instructions and short correspondence;
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
• Ability to perform basic mathematic calculations; ability to sit and/or stand for long periods of time;
• Experience using Microsoft Office Suite; knowledge of RIS software preferred

• Provide services and support for the following areas:
• Greet patients in a professional and friendly manner;
• Completely and accurately register patients including input of demographic and insurance information into our RIS and verifying accuracy of existing information;
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
• Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality;
• Collect patient payments and explain benefits as appropriate, including insurance verification when necessary;
• Prepare paperwork for future appointments and additional paperwork needed for specific exams or payors as necessary;
• Ensure all diagnostic tests have required orders, request as needed, and follow up on outstanding requests;
• Schedule and reschedule patients as necessary;
• Generate daily invoice journal and reconcile payments using the Daily Reconciliation Report;
• Participate in front office training to stay abreast of front office policy and procedures.

• A Great Place to Work for the fourth year in a row!
• Competitive benefits including Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care, and other benefits.