Medical Office Manager

Overview

The Endocrinology Office Manager is responsible for managing the daily administrative operations of the practice, ensuring efficient workflow, high-quality patient care, and adherence to healthcare regulations. This role involves managing office staff, coordinating with healthcare providers, managing and maintaining revenue cycle management processes, and maintaining a patient-focused environment.

• Supervise administrative and clinical staff, including recruitment, training, scheduling, and performance evaluations.
• Oversee the day-to-day operations of the office, ensuring efficient workflow and adherence to policies and procedures.
• Ensure that patients receive high-quality care and that their needs are met promptly and professionally.
• Oversee the patient experience from check-in to check-out, ensuring satisfaction and retention.
• Serve as the primary point of contact between staff, healthcare providers, patients, and external partners.
• Develop and execute marketing strategies to attract new patients and retain existing ones.
• Collect and verify patient information, including insurance details, demographics, and contact information.
• Confirm insurance eligibility and coverage before services are provided to ensure proper billing.
• Accurately document and code all medical services and procedures performed using appropriate ICD-10, CPT, and HCPCS codes.
• Identify and analyze reasons for claim denials or rejections.
• Take corrective actions to appeal denied claims or resubmit corrected claims to maximize reimbursement.
• Implement strategies to reduce the occurrence of denials.
• Monitor and manage outstanding patient balances and aging accounts receivable.
• Implement strategies to collect overdue payments from patients and payers.
• Maintain communication with patients regarding their financial responsibilities and offer payment options if necessary.