Insurance Verification Specialist; Medical Receptionist

Insurance Verification Specialist (Medical Receptionist)

At Suvida Healthcare, we are not just caregivers; we're compassionate advocates dedicated to enriching the lives of our cherished seniors. As a Team Member, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well‑being of an underserved community and their families. Our multi‑disciplinary primary care program addresses the physical, behavioral, social, and cultural needs of Medicare‑eligible Hispanic seniors.

Celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both our patients and our team.

We are an empowered primary care, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve.

The Insurance Verification Specialist/Greeter will be an integral part of the Suvida Healthcare team. The GVS will be the first impression of the center to all patients, family members, and visitors. The Specialist will provide exceptional customer service and ensure all who visit Suvida Healthcare centers are welcomed and properly attended to. The Specialist will work with the center team by answering questions, managing incoming and outgoing calls, ensuring all benefits are verified, and assisting with other clinical clerical tasks.

• Ensure the highest level of customer service possible
• Display respect and concern for all patients
• Attend all clinic huddles and monthly meetings
• Greet and welcome patients to the clinic
• Assist patients to the seating area
• Assist patients in wheelchair to the seating area
• Assist patients with scheduling transportation to and from the clinic
• Ensure all insurance benefits are verified and active
• Collect any co‑pays necessary for patient visits
• Manage phone lines by answering, taking messages, and making outbound calls as instructed
• Manage patient referrals by processing them and obtaining authorizations
• Assist in scheduling appointments for patient referrals
• Update patient information and make changes to EMR platform
• Other duties as assigned

• Bilingual (English/Spanish) required
• Experience managing referrals and authorizations preferred
• Experience in value‑based care operations preferred
• Experience documenting electronic medical records
• Comfortable working independently

• 1+ years progressive work experience in the healthcare industry
• 2+ years of customer service
• High School Diploma or GED Equivalent
• CPR/BLS Certified (or willing to obtain within 7 days of employment)
• Bachelor’s in Healthcare Administration, Business, or Hospitality preferred
• This is a full‑time, permanent role with full medical, dental, vision, and PTO benefits.

Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

• Entry level

• Full‑time

• Health Care Provider
• Hospitals and Health Care