Skip Recovery Administrator

Overview

At-a-Glance: Are you ready to build your career by joining an international automotive company? If so, our client is hiring a Skip Recovery Administrator.

Position Type: Contract — On Site

• Skip Recovery Administrator responsibilities include providing non-phone support to the Collections Skip Recovery Department. This may include, but is not limited to, the following tasks:
• Gather account notes into a PDF document and upload into internal system along with other pertinent account documents.
• Create a spreadsheet on a daily basis with all new Skip Recovery Accounts.
• Respond to emails with urgent document requests.
• Work a queue of newly charged off accounts and assign to an external skip vendor after performing basic skip work and thorough review of account notes.
• Maintain working relationships with vendors to ensure compliance and performance measures are met.
• Communicate with the skip vendors for the purpose of developing a strategy to resolve accounts, to receive new/updated information, and provide direction when necessary.
• Communicate with law enforcement and Fraud Control if necessary.
• Handle walk-up and email requests by internal and external customers and assist with further research where needed.
• Rotate on special assignments to support the team as well as other teams/departments.
• Locate clients and collaterals on post-charged-off accounts by obtaining additional phone numbers and addresses through authorized internet databases and tools available.
• Update customer demographic information and perform in-depth location of customers and collaterals through triangulation efforts.
• Resolve deficiency balances including involuntary/voluntary repossessions, insurance losses, GAP waivers, payoff shortages, small balance skips, and odometer frauds.
• Negotiate payment solutions and, when needed, negotiate with storage/repair facilities to secure our collaterals upon receiving impound notifications.
• Arrange for vehicle inspections and submit emergency check requests if necessary.
• Review vendor invoices and verify services rendered prior to approving them for payments.
• Assign accounts out for replevin and consult with OGC as needed; maintain working relationships with attorneys by communicating and sharing all information during the replevin/legal process.
• Coordinate the Witness Request process for accounts in litigation where court appearances are required.
• Negotiate vendor settlement offers based on analysis of individual account holders’ circumstances and the cost-effectiveness of settling an account in a given period of time.
• Review and process vendor invoices, waive remaining balances on settled accounts, and approve ad-hoc charges as necessary.
• Reconcile vendor activity that impacts business by performing system compliance audits.
• Enforce compliance policies and performance by providing vendors with weekly and monthly reports; coordinate with vendors to maintain operations within guidelines.
• Approve Vendor requests within defined Limits of Authority and escalate any exceptions, concerns, or issues to Leadership Daily Team, Department and Company Recovery and Cost.
• Utilize defined parameters to gather and analyze Customer/Asset information to determine if an account is uncollectable or if further repossession efforts are needed; make recommendations to Team Leader for potential advanced collections activity steps or external placement.
• Provide recommendations to Team Leader on process improvements monthly.
• Communicate with vendors and other departments to gather and deliver information to resolve customer issues and reduce loss exposure.
• Keep supervisor informed of any new vendor strategy changes.

Required: High School Diploma (GED).
Preferred: Bachelor’s Degree.

• Overall
  
  Work Experience:
  
  2 years
• Areas of Knowledge/Experience
• Business-General General 2 years
• Collections-SKIP Tracing General 1 year
• Skills/Experience
• PC
  
  Skills:
  
  Corporate Mainframe, Microsoft Office
• Analytical
  
  Skills:
  
  Ability to integrate information from a variety of sources with varying levels of complexity
• Ability to collect data, establish facts, and identify trends and variances
• Additional Skills
• Effective in prioritizing and planning
• High attention to detail
• Strong problem-solving skills
• Proficient written and verbal communication
• Effective interpersonal skills to interact with clients, peers and other contacts

If you think you d be a good match, submit your resume and reach out to Simran at  to learn more.

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