Client Services Mexico Representative

About Mercedes‑Benz Financial Services

Mercedes‑Benz Financial Services, part of Mercedes‑Benz Mobility AG, is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes‑Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes‑Benz vehicle.

Working at Mercedes‑Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee you will experience career development in a positive, employee‑centric environment.

Our employees enjoy a comfortable, friendly environment and a relaxed, inclusive culture with a comprehensive, amenity‑rich benefits package that is available from day one.

Competitive Salary & Bonus – attractive base pay plus annual bonus based on company performance and/or personal yearly performance.

Vacation & Corporate Holidays – fifteen (15) additional corporate holidays plus flexible vacation time to celebrate religious holidays or enjoy personal time.

Employee Lease Program – all employees are eligible to participate in the Mercedes‑Benz Employee Lease Program.

Health & Wellness – outstanding medical, dental, and vision insurance, employer‑paid short and long term disability, and on‑site exercise facilities.

Family Leave & Adoption – generous paid Family Leave Programs – six weeks for new parents; adoption expense reimbursement programs – up to $6k per child.

Tuition Assistance – Scholar Program – receive up to $8k in vouchers to complete business‑related coursework.

The Client Services Mexico Representative will deliver superior service to Mexico customers and dealers while building customer relationships in support of CSI/DSI. Acting as the dedicated account manager for all Mexico customers, the representative will handle contracts cradle to grave, act as the single point of contact for inquiries and requests from internal and external partners, and minimize legal and financial risk through procedural compliance and processing excellence.

This position requires a wide array of responsibilities at a high level of complexity.

• Prepare legal documents for account modifications (extensions, deferrals, due date changes, principal payment reductions, etc.) and audit for completeness before executing the modification in ALFA or sending to appropriate department. (15%)
• Respond promptly to inquiries received via mail, email, cases, and phone; provide account information and perform account updates as requested, including payoffs, principal payment reductions, Autopay set up/cancellation, amortizations, title copies, contract copies, garage/billing address updates, and payment research. (45%)
• Complete requests where possible in relation to account questions, title release, and document/payoff provision; build relationships with internal partners to minimize risk of non‑compliance with partner policies. (25%)
• Coordinate timely account dispositions and title release with the Account Reconciliation Team (ART) department; research payment issues raised by customers and ensure timely resolution. (15%)

Applicants must be legally authorized to work in the U.S. at the time of application; relocation assistance will not be provided for this position.

Minimum of 2 years overall work experience required; preferred experience includes:

• Accounting – 1 year
• Business‑General – 2 years
• Collections – 1 year
• Customer Service – 2 years

Education:

High School Diploma or GED required;
Bachelor’s Degree preferred. Recommended majors include Accounting, Business Administration, Finance.

• Analytical skills – Ability to collect data, establish facts, identify trends and variances.

• Spanish language proficiency.

• Microsoft Office proficiency.

Additional competencies include the ability to work and thrive in an environment of constant change and ambiguity, and the ability to efficiently and accurately process a large volume of requests.

Mercedes‑Benz Financial Services offers competitive salary, performance‑based bonuses and a full suite of benefits including 401(k) with match, generous vacation and personal time, a Mercedes‑Benz car program as well as flexible work arrangements.

Mercedes‑Benz Financial Services is an equal opportunity employer. EEO/Minorities/Females/Disabled/Vets.