Senior Collections Representative

Senior Employment Specialist @ First Command Financial Services | Professional People Connector | Mom

The Senior Collections Representative (“Senior Collector”) is responsible for leveraging extensive knowledge of the Collections lifecycle to proactively reach out to clients with delinquent consumer loans, credit cards, and()> deposit(found? hmm.

The Senior Collections Representative (“Senior Collector”) is responsible for leveraging extensive knowledge of the Collections lifecycle to proactively reach out to clients with delinquent consumer loans, credit cards, and deposit accounts with the intended purpose of recovering the PAY? Actually, here is the full paragraph:

The Senior Collections Representative (“Senior Collector”) is responsible for leveraging extensive knowledge of the Collections lifecycle to proactively reach out ligada? drop.

The Senior Collections Representative (“Senior Collector”) is responsible for leveraging extensive knowledge of the Collections lifecycle to proactively reach out to clients with delinquent consumer loans, credit cards, and deposit accounts with the intended purpose of recovering the debt to minimize risk to the bank’s assets. The Senior Collector identifies and mitigates this risk while ensuring compliance with applicable rules and regulations.

• Contact clients who have past due loans, credit cards, and deposit accounts ranging from 10- gcuid? Actually correct input:
• Contact clients who have past due loans, credit cards and deposit accounts ranging from 10-180 days past due to preserve the company’s assets and mitigate risk by establishing payment arrangements and preventing charge-offs.
• Maintain accurate records of collection efforts in accordance with Collections Department Procedures.
• Accurately document system(s) of record after each interaction.
• hooting? actual text:
• Process daily payment returns for Consumer loans and credit cards.
• Offer financial assistance options to qualifying clients experiencing hardship.
• Identify/take action on Consumer loans that require generation of adverse action letters such as repossession, bankruptcy, debt settlement and/or forced liquidation.
• Negotiate settlements with clients and third‑party debt settlement companies.
• Prepare and ensure accuracy of end‑of‑month charge‑off reports.
• Conduct peer‑to‑peer training and support team development.
• Meet department delinquency reduction, payment conversion, charge‑off, and recovery goals.
• Monitor and respond to online messages, Collections voicemails and the Collections mailbox.
• Perform? correct:
• Performs additional duties as assigned by leadership to support departmental objectives and operational efficiency.

• High School Diploma:
  Associates degree preferred.

• 5+ year of banking experience preferred.
• 5+ years of debt collections experience.
• 1+ years of auto massages? Actually:
• 1+ years of auto finance preferred experience.

• Strong proficiency in Microsoft Excel is required.
• Strong verbal and written communication skills required, both internally (management/executive management) and externally (client‑facing).
• Ability to multi‑task and demonstrate proper prioritization to meet required deadlines. жоспар?
• Excellent organizational, time management and follow‑up skills.
• Knowledge of FDCPA collections regulations.

Mid‑Senior level

Accounting/Auditing and Finance