Lending Operations Analyst

Overview

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The Lending Operations Analyst II, as a member of the Operations Team that supports processing for all bank portfolio loans, performs a wide variety of bank operational duties in a high impact and deadline-driven environment. The role is a leadership position within the Lending Operations Analysis Department and acts as a liaison between lending functions and operations. The Analyst provides project management leadership for loan development projects and participates in communications and compliance efforts.

• Act as a resource and/or liaison for problem solving regarding all loan operational, procedural, training, and logistical issues.
• Ensure all departmental documents and activities comply with applicable laws, regulations, policies and procedures; complete required compliance training.
• Serve as the unit’s project manager to ensure timely and effective implementation of changes in the unit.
• Lead large projects as the unit’s analyst to ensure work meets business process needs, internal development standards, and delivery expectations.
• Collaborate with loan operations managers and supervisors on workload delegation to ensure timely and efficient workflow; review work in progress for accuracy and timeliness; communicate issues to management; recommend process improvements. Perform special projects as assigned.
• Receive and handle inquiries from employees and stakeholders, resolving problems.
• Collaborate with management as the designated subject matter expert (SME) for the unit; demonstrate mastery of most job processes within the operational unit.
• Train Analyst I on the unit’s primary toolsets (Lending Information Systems) as assigned and act as SME on these systems.
• Maintain detailed records on all work responsibilities as required.
• Perform assigned special projects and other duties as assigned.
• Monitor department performance on delivery, SLA, and production trends; identify issues and develop solutions or standards to mitigate them.
• Serve as SME on key lending systems (Lending Cycle, Loan Vantage, Decision Pro, Laser Pro, Teslar, Credit Lens, Lender Link). Provide guidance and training on system functionality, workflow optimization, and troubleshooting. Collaborate with IT and vendor partners to support system enhancements and align with operational needs.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to design and lead the workflow for other associates.
• Ability to lead the work of other associates and accomplish shared goals.
• Ability to perform tasks quickly and accurately.
• Ability to solve problems and interpret a variety of instructions.
• Ability to read and interpret documents such as procedures manuals, business correspondence, and regulations.
• Ability to read and comprehend complex instructions and memos.
• Ability to read, analyze, and interpret financial reports and legal documents.
• Ability to train others on processes and development techniques.
• Strong communication, interpersonal, and presentation skills across various audiences.
• Ability to multi-task in a team environment with strong organizational and time management skills.
• Excellent telephone and customer service skills.
• Specific loan operations knowledge required.

• Some college/university experience or an Associate Degree preferred.
• Seven or more years of related experience required; banking operations and/or customer service experience preferred.
• At least one year of experience developing solutions and/or administering unit-related software (Lending Information Systems).
• Computer skills: MS Office; experience with Lending Information Systems (Origination, Portfolio Management, and/or Servicing), including Lending Cycle, Loan Vantage, Decision Pro, Laser Pro, Teslar, Credit Lens, Lender Link.

• Knowledge of related state and federal banking compliance regulations and other Bank operational policies.
• Excellent understanding of front-to-back process workflow and the impact on downstream processes.

Equal Employment Opportunity Information:
Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, disability, or any other legally protected classifications.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Banking