Traffic Controller - Stockyards - Fort Worth, TX

Traffic Controller - Stockyards - Fort Worth, TX

Join to apply for the Traffic Controller - Stockyards - Fort Worth, TX role at Parking Management Company.

The Event Traffic Director (non-driving) is responsible for delivering exceptional customer service by guiding vehicles safely and efficiently at major sports arenas and music venues. Working outdoors in a fast-paced, team-oriented environment, this role ensures smooth guest arrivals and departures while creating a positive and welcoming experience for all attendees.

• Punctuality and Appearance:
  Arrive on time, dressed in a clean and complete uniform, with proper grooming to maintain a professional image. Keep your work area clean and organized, upholding the company’s high standards of professionalism.
• Vehicle Damage Survey:
  Properly complete a vehicle damage survey and accurately record the parking location on each claim ticket to ensure accurate documentation of guest vehicles.
• Vehicle Direction:
  Direct vehicles to designated parking spots, ensuring a smooth and organized flow of traffic.
• Timekeeping and Attendance:
  Follow proper attendance and timekeeping processes, including clocking in and out for shifts and breaks, as well as accurately reporting tips, in compliance with company guidelines.
• Staff Meetings and Training:
  Attend all required staff meetings and complete training modules within the designated time frames to stay informed and up to date on operational standards.
• Equipment and Supplies:
  Use and maintain the necessary equipment and supplies needed for your role, ensuring they are in good working condition to perform duties effectively.
• Work Environment:
  Foster a work-friendly atmosphere by contributing to a positive team environment, where collaboration and support are prioritized.
• Guest Communication and Service:
  Maintain a high level of communication and service with guests and clients, ensuring their needs are met and exceeded with professionalism.
• Anticipating and Resolving Issues:
  Proactively anticipate guest needs and resolve any issues or concerns promptly, ensuring a positive experience for all.
• Safety Practices:
  Always adhere to personal and vehicle safety precautions, ensuring a safe environment for both guests and staff.
• Additional Responsibilities:
  Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time.

• Education/
  
  Experience:
  
  High school diploma or GED; customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.
• Certificates and Licenses: A valid driver’s license and reliable transportation are required, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.
• Work Environment:
  The work environment involves collaboration with teams, vendors, and clients on-site and in corporate settings. Duties may include frequent computer use, phone communication, and occasional outdoor activities in or around parking facilities.
• Physical Demands:
  Extended periods of standing, walking, and the ability to lift moderate weights. Specific vision abilities may be required to ensure on-site awareness and safety.
• Cell Phone Use:
  Employees may be required to use personal cell phones for work-related communication. Reimbursement for work-related phone usage will follow company policy.
• Pay Transparency: PMC is committed to pay transparency and equity among all employees and complies with Equal Employment Opportunity laws and pay equity regulations.

• Compensation: $17.00 Per Hour
• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tution assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through…