Customer Quality Lead

*** Our Incora Story is really taking off – we’d love you to join us for the journey.
***** We are currently seeking an exceptional professional to join us as Customer Quality Lead
**** As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.
*** Lead end-to-end investigation of complex customer quality events with potential multi-site or global impact
* Assess true scope of escapes, including repeat potential and cross-site exposure
* Ensure robust containment actions are implemented across affected locations
* Drive advanced root cause analysis using structured methodologies (8D, 5 Why, Fishbone, fault tree as appropriate)
* Ensure corrective actions address systemic drivers, not just point failures
* Support high-visibility customer responses and executive reviews when required.
* An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.
* We want you to share in the success of Incora, so every employee is eligible for one of our incentive's programs.
* Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
* Full-Time Exempt employees are part of Incora’s Flex Time policy, as well as 80 hours of Exempt Sick time.
* Family friendly policies such as 2 weeks paid parental leave.
* We believe every little help by offering a generous discount portal only available to Incora employees vis Perkspot.
* Employers paid Group Life Insurance at 1x salary, STD, and LTD.
* Incora offers a 401K plan with company match.

- Ensure investigations and corrective actions align with:  AS9100  AS9120  customer contractual requirements
* Work closely with Operations, Planning, Customer Service, and Commercial teams
* Provide technical quality guidance without direct authority
* Challenge weak root cause logic constructively
* Support contract review clarifications when customer requirements drive escapes
* Mentor junior quality engineers when applicable
* Bachelor’s degree in Engineering, Quality, Supply Chain, or related technical field
* 5 to 10 years of quality experience in aerospace, aviation
* Strong working knowledge of AS9100 and AS9120
* Demonstrated experience leading complex RCCA investigations
* Experience working in environments with incomplete or evolving data systems
* Strong analytical and structured problem solving capability
* Ability to influence cross-functional teams globally
* Advanced proficiency in Excel
* Six Sigma Green Belt or higher (Black Belt strongly valued)
* Experience in aerospace distribution environment
* Advanced data visualization experience
* Experience building KPIs or quality dashboards from limited data
* Experience supporting global or multi-site organizations
* Familiarity with CAPA systems or eQMS platforms
* Experience working directly with major aerospace customers
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