Service Supervisor

Duties and Responsibilities – Customer Service & Front-End Support

• Assist the Service Operations Manager with assigned responsibilities and daily operational tasks.
• Champion corporate and division customer service programs to meet or exceed established service goals.
• Monitor and direct customer traffic flow, ensuring adequate lane coverage and an efficient checkout experience.
• Ensure cleanliness and professional appearance of the front-end sales floor, restrooms, entryway, and parking lot.
• Maintain the fresh, full appearance of check stand merchandisers and ensure check stands are clean and properly signed.
• Answer incoming calls professionally and respond appropriately to customer inquiries and concerns.

• Comply with—and ensure team compliance with—all company policies and procedures, including:
  • Cash Handling
  • Employee Purchases
  • Restricted Product Sales (alcohol/tobacco)
  • Coupon and Gift Card Policies
  • Scan Accuracy
  • Supervision of Minor Employees
  • Product Return Policy
  • WIC and Check Acceptance
  • Sanitation, Safety, Security
  • Grooming and Dress Code Standards
• Report all policy violations to store management promptly.
• Ensure proper operation and accuracy of the Point‑of‑Sale (POS) system.

• Assist in managing all cash flow procedures including safe transactions, cash pickups, till management, check acceptance, and refund processes.
• Work with the Scan/FMC Team to ensure scanning file discrepancies are corrected promptly.
• Perform duties such as:
  • Running totals on all tills
  • Preparing and proofing daily deposit slips
  • Completing front‑end forms and documentation
• Report problems or discrepancies to the Service Operations Manager.
• Serve as a cashier as needed.

• Maintain full understanding of customer service center functions and provide services to customers as required.
• Perform all job duties with honesty, integrity, and adherence to company policies.

• Assist in training employees on store policies, sales processes, and record‑keeping procedures.
• Support positive associate relations and reinforce high customer service standards.

• Perform other necessary and required duties as assigned.