Loan Advisor; Part-Time

What's Under The Hood

Drive Time Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for Drive Time and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

Collect past due payments and negotiate payment plans while maintaining a positive relationship with customers. Create long‑term solutions to help customers maintain the quality of their loan while meeting or exceeding production goals.

• Make inbound and outbound contact with customers regarding past‑due balances (generally 1‑60 days).
• Educate, negotiate with, and build relationships with customers to influence them to make needed payments.
• Effectively navigate multiple systems to review account information, process payments and accurately notate accounts regarding contact.
• Utilize company resources to assist customers who are unable to make timely payments on their account to get back on the path to ownership.
• Contact, or attempt contact with, customers who are delinquent.
• Monitor and ensure regular follow up on all loan repayment agreements and analyze all customer accounts; oversee all overdue accounts with help of automated systems and computers.
• Assist customers with debt‑repayment plans, including modifications and deferments; listen to the customer’s story and determine if debt can be collected.
• Utilize computer systems to handle skip tracing.
• Maintain positive working relationships with the Loan Servicing team.

• Must stay within Fair Debt Collections Practice Act guidelines on all communication with customers.
• Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes, scripts, call flow, etc.
• Must practice strict discretion when dealing with sensitive customer and account information.
• Must be able to negotiate with customers, be familiar with and provide all applicable options and services available to them.
• Must be able to stay calm during escalated calls and treat all customers respectfully and with empathy.
• Must meet monthly Collection, Call Time, and Quality Assurance Goals.

• High School Diploma or GED.
• 2+ years of experience in collections, financial services, and/or phone‑based sales, customer service or customer relations.
• Contact center experience in the financial services industry preferred.
• Ability to pass a drug test and background check.
• Located on‑site in our exciting contact center in Fort Worth, TX.

The first 8 days of training will be Monday through Friday 8 am‑5 pm. After the 8 days, training will move to part time.

Flexible part‑time schedule once training completed, with shifts from 9 am‑1 pm or 1 pm‑5 pm, with full Saturdays 8 am‑5 pm.

• Medical, dental, and vision coverage;
  Drive Time Family of Brands covers a sizable amount of insurance premiums.
• 401(k), company‑paid life insurance policy, short and long‑term disability coverage.
• Growth opportunities: over 1,000 employees promoted year over year.
• Tuition reimbursement.
• Wellness program: self‑guided coaching and journeys, cash incentives and discounts on medical premiums through engaging in fun activities.
• Competitive pay across the organization.
• Game room with ping‑pong table, pool table and other games.
• In‑house gym.
• Social events: team competitions, gatherings, outings.
• Paid time off: full‑time wellness days, holidays, and personal time; part‑timers also receive vacation time.

Drive Time Family of Brands is Great Place to Work Certified! 90% of our employees feel right at home here. We are also recognized by Comparably Awards:
Best Company for Diversity, Best Company Culture and Best Company Leadership, and the Phoenix Business Journal Healthiest Employers.

Hiring is contingent upon successful completion of our background and drug screening process. Drive Time is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don’t just look for the right person for the job; we seek out the right person for Drive Time. Buckle up for plenty of opportunities to grow in a professional, fun, and high‑energy environment!