Crew Manager, Inflight

Overview

Intro. Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

This job is part of the Inflight Performance team within the Customer Experience-Flight (NFLT) group. The Crew Manager, Inflight Performance supervises and coordinates flight attendants' performance, investigates potential concerns, ensures consistency in policy interpretation, and helps flight attendants understand and navigate performance policies and rules of conduct.

• Manage the day-to-day performance reports for an assigned group of flight attendants.
• Lead all performance conversations and update/ document flight attendants’ records in the Attendance and Performance System (APS).
• Ensure flight attendants understand and comply with Inflight policies, procedures, and regulations.
• Provide coaching and counseling to flight attendants to address performance concerns.
• Implement appropriate action for violations, up to and including dismissal.
• Support Inflight initiatives related to flight attendant performance.
• Participate in task forces to problem solve and plan the future direction of the Performance team.

• Bachelor’s Degree or equivalent experience
• 3+ years of related experience
• Ability to work shift work, including weekends and holidays
• Must be able to work on-site at assigned base/location

• Current or Previous Inflight Crew Manager
• Flight Attendant experience
• Knowledge and experience with American-specific systems including SABRE/DECS-FOS, Absence Tracker, Attendance & Performance/Flight Caps, Tableau
• Experience working with represented labor groups

• Knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Excellent interpersonal, planning, and organizational skills
• Ability to work and make decisions independently

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks:
  Reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits:
  
  On day one, you’ll have access to health, dental, prescription and vision benefits, virtual doctor visits, flexible spending accounts and more.
• Wellness Programs:
  Wellness programs with tools, resources and support to help you be your best.
• 401(k) Program:
  Available upon hire with employer contributions after one year, depending on the workgroup.
• Additional Benefits:
  Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.