Service Center Agent

Description We are looking for an experienced Service Center Agent to join our team in Fort Worth, Texas. In this role, you will provide exceptional Tier 1 support for global operations while ensuring a seamless customer experience. As a Contract to permanent position, this opportunity offers the potential for long-term growth within the travel agency industry.

Responsibilities:

- Deliver efficient Tier 1 troubleshooting to resolve customer issues during the first interaction whenever possible.

- Escalate complex problems to Tier 2 teams while monitoring progress and resolution.

- Manage and resolve cases in the request queue with thorough documentation of steps taken and outcomes.

- Educate clients on Virtuoso sales tools, processes, and programs by addressing inquiries about technology, products, events, and services.

- Develop and maintain the knowledge base by creating clear documentation, including FAQs and step-by-step guides for recurring tasks.

- Conduct outbound call campaigns to support promotional and marketing efforts as assigned.

- Collaborate with team members to achieve Service Center goals and maintain a high level of customer satisfaction. Requirements - High School diploma or equivalent education required.

- 2-4 years of experience in customer service and Service Center environments.

- Proficiency in English required;
Spanish language skills are preferred.

- Strong knowledge of Microsoft Office, Outlook, and ticketing/tracking systems.

- Experience in the travel or hospitality industry is highly preferred.

- Ability to multitask, prioritize, and problem-solve efficiently.

- Excellent verbal and written communication skills.

- Organized and detail-oriented with a focus on delivering solutions based on established procedures. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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