Customer Service Representative

Regular or Temporary:
Regular

Language Fluency:
English (Required)

Work Shift:

1st Shift (United States of America)

If you have a disability and need assistance with the application, you can request a reasonable accommodation by emailing Accessibility.

• Answer inbound calls in order to identify customer needs, clarify information, research issues, and provide solutions/alternatives in a timely, efficient manner.
• Provide support and information to customers and agencies regarding policies, initiating policy endorsement changes, answering billing and rate-related questions, establishing first notice of loss (FNOL) claims and responding to other related queries. Communicate feedback via email and/or fax, as needed. If licensed, may explain policy coverage.
• Prepare and mail letters to customers, agents and mortgagees regarding topics such as policy suspension, change requests, and no loss affidavits. Document all conversations within the database in a detailed, factual, clear, and readable manner.
• Process policy payments, cancellations, rejected payments and non-sufficient fund items, ACH sweep payments, refunds and write-offs, and verify accuracy of same.
• Perform data entry for payments, cancellations, reinstatements, finance agreements, and account adjustments in sync with Company standards and best practices.
• Responsible for meeting personal/team qualitative and quantitative targets set by the department.

• One year of related, applicable experience or training, specifically in customer service and/or insurance.
• High school diploma or general education degree (GED) equivalent.

• Fluency in Spanish.
• May require license dependent on duties performed.

General Description of Available Benefits for Eligible Employees of CRC Group:
At CRC Group, we're committed to supporting every aspect of teammates' well‑being – physical, emotional, financial, social, and professional. Our best‑in‑class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full‑time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax‑advantaged savings accounts; and a 401(k) plan with company match.

CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

EEO is the Law. Pay Transparency Nondiscrimination Provision. E-Verify.