Guest Relations Associate

Guest Relations Associate

Must be 18 years old or older to apply.

Starting Pay Rate $15.40.

Zoo perks include free admission to the Zoo, eight complimentary tickets per year to give to friends and family, and discounts on food, merchandise, attractions, admission, and programs.

This position is responsible for assisting guests with membership sales and guest service issues.

• Offer best guest service to both members and non-members.
• Answer questions and handle complaints and problems.
• Provide Zoo and Metroplex directions.
• Reconcile refunds with cash control.
• Make paging announcements.
• Issue non-admission related refunds.
• Explain current promotions and programs.
• Assist lost children and parents of lost children.
• Maintain cleanliness of the Guest Relations office, Information Booth, and surrounding Zoo areas.
• Adhere to Zoo uniform guidelines.
• Hand out first aid materials.
• Open and/or close the office daily.
• Enter all membership information and process all members in a friendly, accurate and efficient manner, including data entry (via person, mail, phone or internet) and photo processing.
• Greeting in the front plaza and throughout the zoo dispensing membership information and sales.
• Maintain Zoo's lost and found, including tagging, logging, and storage of items.
• Assemble membership packets and renewals to be mailed or picked up.

• Must be eighteen (18) years of age or older.
• Available to work Wednesdays and weekends.
• Possess excellent communication and interpersonal skills.
• Exceptional phone skills.
• Possess skills to operate basic office equipment.

• Customer Relations background.
• Demonstrated problem solving abilities.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds.

• Team oriented environment.
• Ability to work irregular hours (holidays and weekends).
• Ability to work special events and functions as required.
• Ability to work outdoors in heat, cold and inclement weather.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a complete inventory of all responsibilities, duties and skills required for the position.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job‑related instructions and to perform other job‑related duties requested by their supervisor.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at‑will basis.

* Scheduled hours may fluctuate due to park attendance, weather and/or business needs.