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Senior REACH Specialist: Research, Escalations & Compliance

Job in Fort Worth, Tarrant County, Texas, 76102, USA
Listing for: Pennymac
Full Time position
Listed on 2026-01-17
Job specializations:
  • Customer Service/HelpDesk
  • Finance & Banking
Job Description & How to Apply Below
A leading financial services firm is seeking a Senior REACH Specialist to serve as a primary contact for customer disputes and complaints. The role requires at least 5 years of experience in default loan servicing and involves investigating complex loan situations. Responsibilities include managing payment-related issues, ensuring compliance with regulations, and executing customer outreach campaigns. This position values strong problem-solving and customer service skills, promoting a culture of knowledge sharing.
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Position Requirements
10+ Years work experience
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